Empathy is a mobile and web-based app that provides compassionate, expert support to families after the death of a loved one. The app guides users through everything from funeral planning and legal processes to emotional healing and grief support.
Recognizing that every family and situation is unique, Empathy offers tailored resources based on the user’s specific needs and timeline. Its goal is to reduce the stress, confusion, and administrative overload that often accompany bereavement.
Empathy is available for individuals and also offered as an employee benefit through select employers, helping businesses support their staff during personal loss.
Features
Empathy App includes a wide array of features to support both logistical needs and emotional well-being:
Personalized Guidance: Empathy provides a customized plan based on your situation, guiding you step-by-step through all required tasks and offering recommendations tailored to your timeline.
Task Management Tools: Users can track progress, set reminders, and organize documentation related to wills, estates, benefits, and more.
Document Collection and Assistance: The app helps collect and organize important documents needed for legal and financial processes, reducing paperwork stress.
Obituary Assistance: Empathy offers tools to help draft and publish obituaries, easing the writing process during an emotional time.
Grief Support: Empathy provides access to grief experts and emotional support resources to help individuals and families process loss.
Real-Time Human Support: The Care Team includes trained professionals available via phone or chat to assist with complex situations or offer comfort.
Benefits and Accounts Guidance: The app helps families understand and claim available benefits, pensions, insurance policies, and accounts.
Funeral Planning Assistance: Users receive help organizing services, notifying relatives, and managing associated expenses.
Secure Information Storage: All data and documents are stored securely, ensuring user privacy and safety.
24/7 Availability: The app and its services are available around the clock, acknowledging that grief and logistics don’t follow a schedule.
How It Works
Empathy begins with a simple onboarding process. Users download the app or sign up online and answer a few questions to tailor the experience. Based on the responses, Empathy generates a personalized plan that includes specific action steps, reminders, and resource recommendations.
The app works in two main areas: logistics and emotional support.
On the logistical side, Empathy helps users handle estate matters, notify relevant agencies, cancel subscriptions, and understand financial implications. It streamlines communication with institutions and automates part of the paperwork process.
On the emotional side, Empathy offers expert content, live grief counseling, and compassionate communication. Users can reach out to the Care Team at any time for support.
Empathy is available on iOS, Android, and desktop, making it accessible for users across devices.
Use Cases
Empathy App serves multiple audiences and can be used in various real-world scenarios:
Individual Users: People who have recently lost a loved one and need help managing tasks and emotions can use Empathy to stay organized and supported.
Family Coordinators: When multiple family members are involved, the app helps coordinate tasks and keep everyone informed.
Estate Executors: Individuals handling estate or legal matters after a death benefit from guided legal support and task tracking features.
HR and Employers: Companies use Empathy as a bereavement benefit to support grieving employees, helping them balance personal needs with work responsibilities.
Healthcare Providers and Hospices: These organizations may refer families to Empathy to ensure they receive continued support after a loved one’s passing.
Insurance Companies and Banks: Financial service providers partner with Empathy to assist clients with death claims and beneficiary processes.
Pricing
Empathy offers a few pricing models depending on the type of user:
For Individuals:
The Empathy app is available for free trial and may include in-app purchases for extended services.
Pricing for extended features or full access is not explicitly listed on the public website, as the company often provides the service in partnership with employers or providers.
For Employers:
Empathy offers custom pricing based on the size of the organization and integration needs.
The platform is used as an employee benefit, allowing companies to support staff during bereavement with a structured and comprehensive tool.
Partnership and enterprise pricing require direct contact with the Empathy sales team.
For accurate and current pricing, visit https://www.empathy.com.
Strengths
Holistic Support: Empathy addresses both emotional and practical challenges, offering an all-in-one solution for grieving families.
Human + Tech Model: The combination of digital tools and live human assistance sets Empathy apart in the bereavement support space.
Accessibility: Available across multiple platforms and time zones, Empathy ensures users can get help whenever they need it.
Personalization: Every journey is tailored, which increases relevance and reduces stress for users.
Employer Integration: As a workplace benefit, Empathy provides companies a meaningful way to support employees.
Data Security: Empathy uses enterprise-grade security protocols to protect sensitive user information and documents.
Positive Recognition: Empathy has been featured in Forbes, Fast Company, and TIME, which named it one of the best inventions of the year.
Drawbacks
Limited Pricing Transparency: The lack of clear public pricing for individual users may deter some from exploring the platform fully.
Not a Legal Replacement: While Empathy assists with legal processes, it does not replace the need for formal legal advice or attorneys.
Internet Dependence: Full functionality requires consistent internet access, which may be a limitation for some older users or in remote areas.
Grief Counseling Limitations: The platform supports emotional needs but does not offer long-term therapy or psychiatric care, which some users may require.
Comparison with Other Tools
Compared to other grief and estate management tools, Empathy stands out due to its hybrid approach of technology and human care.
Everplans focuses heavily on pre-planning for end-of-life matters but lacks the emotional support element after loss. Cake and Lantern provide digital end-of-life planning services, but do not match Empathy’s depth in real-time bereavement assistance.
Empathy’s direct focus on supporting families post-loss makes it uniquely positioned. It is less of a planning tool and more of a companion through the actual grieving and estate-settling process.
Its comprehensive app, empathetic care team, and tailored task lists create a more hands-on and supportive experience than other tools that simply offer checklists or document storage.
Customer Reviews and Testimonials
Empathy App has received praise from users, employers, and industry experts.
Users report that the app helped them stay organized and emotionally supported during an extremely difficult time. Many testimonials highlight the usefulness of the Care Team and the relief that came from having a guided roadmap during grief.
Notable media coverage includes:
TIME Magazine’s Best Inventions of the Year
Featured in Forbes for workplace innovation
Product Hunt launch with positive user feedback: Empathy on Product Hunt
Users commonly appreciate:
Intuitive interface and easy onboarding
Human warmth in communication
Reducing the burden of paperwork and bureaucracy
Conclusion
Empathy App is a much-needed solution in a space often overlooked by technology. By combining digital tools with compassionate human support, it provides an essential service to individuals and families coping with loss. Whether you’re managing funeral arrangements, handling legal documents, or simply trying to process grief, Empathy offers step-by-step guidance and emotional reassurance.
With its growing presence in the employee benefits market, Empathy is also becoming an important resource for organizations seeking to care for their teams in moments of personal loss.
For individuals, families, employers, and partners, Empathy is not just a tool—it’s a support system during one of life’s hardest transitions.
