Ushur is an AI-driven customer experience automation platform that empowers enterprises to streamline their customer interactions, automate service workflows, and reduce operational friction. Tailored for industries like insurance, healthcare, and financial services, Ushur provides no-code and low-code tools that transform repetitive, manual customer service processes into intelligent, automated experiences.
The platform combines conversational AI, robotic process automation (RPA), and secure data collection to help businesses deliver fast, personalized, and consistent customer support across digital channels. By removing the need for human intervention in routine interactions, Ushur enables enterprises to enhance efficiency, reduce costs, and improve customer satisfaction.
Features
Ushur offers a comprehensive suite of features that support automated customer engagement at scale.
SmartMail: Automates the reading and response of inbound emails using natural language understanding and AI-driven decision-making.
SmartForms: Captures structured customer data securely through AI-powered digital forms, reducing call center workloads and back-and-forth communications.
Intelligent Automation: Automates entire workflows, such as claims processing, appointment reminders, and member onboarding, with minimal IT involvement.
Conversational AI: Delivers personalized conversations over SMS, email, and web interfaces using natural language processing.
Workflow Studio: No-code visual builder for designing, deploying, and managing customer experience automations without programming.
Multichannel Support: Engage customers across channels including web, mobile, SMS, and email for seamless interaction.
End-to-End Security: HIPAA-compliant and enterprise-grade security features, including encryption, secure APIs, and role-based access.
Integrations: Connects with existing enterprise systems such as Salesforce, Guidewire, Oracle, and other CRMs and databases.
Analytics and Insights: Provides actionable data on automation performance, customer interactions, and operational efficiency.
How It Works
Ushur is designed to enable business teams, especially in highly regulated industries, to automate customer-facing processes without requiring deep technical expertise. Organizations start by identifying repetitive service workflows that can be automated, such as document collection, status updates, or claims submissions.
Using the Ushur platform’s no-code Workflow Studio, teams can quickly design and deploy workflows using drag-and-drop modules. These workflows can include SmartForms for collecting information, conversational AI for customer interaction, and SmartMail for responding to email queries.
Once deployed, these automations interact with customers in real time, capturing data, providing updates, or guiding users through self-service processes. Ushur’s AI processes and routes these interactions, integrates with backend systems, and ensures compliance with industry-specific data and security requirements.
Use Cases
Insurance Providers: Automate claims intake, status updates, and policy renewals to improve response time and customer satisfaction.
Healthcare Payers: Streamline member onboarding, appointment reminders, and eligibility verification using conversational AI.
Financial Services: Reduce operational costs by automating routine customer service inquiries, document collection, and fraud checks.
Customer Support Teams: Deflect common queries from live agents by handling them through automated digital channels.
Sales Operations: Use SmartForms to pre-qualify leads, collect customer information, and hand off high-value prospects to sales teams.
IT Departments: Empower business users with no-code tools to build workflows while maintaining secure integrations with internal systems.
Pricing
Ushur operates on a custom pricing model tailored to each organization’s size, use case complexity, and deployment needs. Pricing is typically based on:
Number of workflows or use cases deployed
Volume of interactions or transactions processed
Required integrations and customization
Compliance and security needs
Interested organizations must request a personalized demo or contact the Ushur sales team to receive a tailored pricing proposal based on their specific goals.
Strengths
No-Code Interface: Empowers non-technical users to build and manage automations quickly, reducing IT dependency.
Scalable for Enterprises: Built for high-volume, regulated industries with complex operational workflows.
Robust Security: HIPAA compliance and enterprise-grade encryption meet strict data protection standards.
Time-to-Value: Quick deployment timelines and fast ROI for companies automating high-friction processes.
Omnichannel Capabilities: Enables customer interactions through SMS, email, web, and mobile, improving accessibility.
Deep Integration Options: Easily connects to major enterprise systems, reducing silos and improving data flow.
AI and Automation Combined: Marries intelligent decision-making with automated execution for complete service automation.
Drawbacks
Custom Implementation Required: Deployment may require technical onboarding, especially for highly customized workflows.
Enterprise-Focused Pricing: May not be cost-effective for small businesses or startups with limited automation needs.
Learning Curve for Complex Use Cases: While no-code, creating advanced workflows may still require training or support.
Limited Public Pricing Information: Organizations must engage with the sales team to receive any cost estimates.
Focus on Regulated Industries: May not be the best fit for e-commerce or non-regulated B2C companies.
Comparison with Other Tools
Compared to UiPath or Automation Anywhere:
These tools focus more on back-office robotic process automation (RPA). Ushur emphasizes front-end customer engagement automation through intelligent conversations and workflows.
Compared to Zendesk or Intercom:
Zendesk and Intercom are customer service platforms for ticketing and chat. Ushur is workflow-centric, designed for end-to-end automation across communication channels.
Compared to Salesforce Service Cloud:
Salesforce offers CRM-based service automation, while Ushur complements CRMs by handling external customer interactions, document intake, and form-based automation.
Compared to Twilio:
Twilio provides communication APIs. Ushur builds complete automated experiences on top of communication channels, reducing the need for custom development.
Compared to Formstack or Typeform:
Ushur’s SmartForms are secure, AI-integrated, and workflow-connected, making them better suited for enterprise-grade, regulated data capture.
Customer Reviews and Testimonials
Ushur has received positive recognition from enterprise clients across the insurance, healthcare, and financial sectors.
A VP of Digital Transformation at a major insurer said:
“Ushur transformed our claims process by reducing email back-and-forth by 70%. Our customers are happier, and our agents are more efficient.”
A healthcare executive shared:
“We deployed automated member onboarding in less than 30 days with no-code workflows. Compliance and security were built-in.”
A financial services manager noted:
“Ushur gave us automation without losing control. It’s the bridge between AI and real customer service.”
These testimonials highlight Ushur’s ability to drive measurable operational efficiency while maintaining customer-centric service delivery.
Conclusion
Ushur is a powerful and scalable AI platform that enables enterprises to transform manual, repetitive customer service tasks into seamless digital experiences. Through its no-code workflow builder, conversational AI, and secure automation tools, Ushur delivers fast, intelligent, and cost-effective solutions for regulated industries.
Whether you’re in insurance, healthcare, or finance, Ushur empowers teams to improve customer engagement, enhance internal operations, and accelerate digital transformation without needing to overhaul legacy systems. For any enterprise seeking to modernize service delivery with AI and automation, Ushur is a forward-thinking solution built for scale, security, and customer satisfaction.
