Tungsten Automation is a leading provider of intelligent document processing and workflow automation solutions powered by artificial intelligence. Previously known as Kofax, the company rebranded to Tungsten Automation in 2023 to better reflect its evolution and commitment to intelligent automation technologies.
The platform specializes in enabling enterprises to digitize, manage, and streamline their most critical business processes through advanced AI and machine learning. Its product suite covers areas such as document intelligence, process orchestration, robotic process automation (RPA), e-invoicing, e-signatures, and more. By reducing manual work and enhancing data accuracy, Tungsten Automation helps organizations become more agile, efficient, and compliant.
Tungsten Automation serves a wide range of industries including finance, healthcare, government, legal, and logistics, with clients ranging from small businesses to Fortune 500 enterprises.
Features
Tungsten Automation offers a comprehensive suite of automation tools that work across document and process workflows.
Document Automation
AI-powered document capture and classification
Data extraction from structured and unstructured documents
Intelligent character recognition (ICR) and optical character recognition (OCR)
Real-time validation and error detection
Workflow Automation
Drag-and-drop process orchestration for custom workflows
End-to-end automation of multi-step business processes
Integration with ERP, CRM, and other enterprise systems
Robotic Process Automation (RPA)
Bot design and deployment without coding
Automates repetitive back-office tasks
Works across desktop, web, and legacy systems
e-Invoicing & AP Automation
Automated invoice capture and validation
Integration with tax compliance systems
Real-time spend visibility and reporting
e-Signature and Identity Verification
Legally binding digital signatures
Multi-factor authentication
Integration with existing document workflows
Analytics and Reporting
Custom dashboards for performance monitoring
Real-time analytics for process improvement
Audit trails for compliance
Cloud and On-Premise Deployment
Flexible deployment options based on organizational needs
Secure cloud services for remote and hybrid teams
How It Works
Tungsten Automation uses a modular, AI-driven architecture to process information, manage workflows, and automate decisions. Here’s a simplified breakdown of how the platform works:
Document capture tools extract data from scanned or digital documents using OCR and AI-based classification models. This data is then structured and validated against business rules. Once verified, it can be passed through automated workflows or routed to specific teams for review.
RPA bots handle repetitive tasks like data entry, database lookups, or application switching, while AI models learn from previous workflows to suggest improvements or detect anomalies.
All modules can be orchestrated via a centralized dashboard, offering a holistic view of operations. The system integrates seamlessly with third-party software such as SAP, Salesforce, Oracle, and Microsoft Dynamics, enabling data exchange and workflow continuity.
Use Cases
Tungsten Automation supports a wide variety of use cases across industries.
Accounts Payable Automation
Automate invoice capture, validation, and posting into ERP systems
Ensure compliance with global tax regulations
Customer Onboarding
Verify identity, capture documents, and automate approvals
Reduce manual steps for faster onboarding
Claims Processing
Extract and validate claim data from forms and supporting documents
Route for review and approval automatically
Mortgage and Loan Processing
Streamline document collection and review
Automate eligibility checks and underwriting tasks
Government Forms Processing
Automate form intake and data extraction
Improve citizen service delivery and back-office efficiency
Legal Document Management
Search, categorize, and retrieve contracts and case files
Ensure compliance with legal retention policies
Healthcare Data Management
Extract patient and billing information
Ensure HIPAA compliance and reduce paperwork burden
Pricing
Tungsten Automation does not provide standard pricing tiers directly on its website, as the platform is tailored to enterprise needs. Pricing is typically customized based on factors such as:
The number of workflows or processes automated
Deployment method (cloud or on-premise)
Licensing type (subscription or perpetual)
Number of users or bots
Required integrations and add-ons
Interested organizations must contact the Tungsten Automation sales team for a custom quote. Free demos and proof-of-concept engagements are also available upon request.
Strengths
Tungsten Automation offers several strengths that make it a robust solution for enterprise automation.
Enterprise-grade document and process automation capabilities
Powerful AI and machine learning models for high accuracy
Flexible deployment: on-premise, cloud, or hybrid
Seamless integration with major enterprise software
Customizable workflows for industry-specific use cases
Strong focus on security, compliance, and scalability
Proven track record with large global enterprises
Drawbacks
While powerful, Tungsten Automation may present some challenges for certain users.
Lack of transparent pricing may deter small businesses
Implementation complexity may require consulting or professional services
Learning curve for advanced workflow configurations
Resource-intensive for smaller teams without IT support
Features may be overkill for organizations with simpler automation needs
Comparison with Other Tools
Tungsten Automation is often compared with platforms like UiPath, Automation Anywhere, and Blue Prism. While all these tools focus on automation, Tungsten’s edge lies in its comprehensive document intelligence capabilities.
Compared to UiPath, which emphasizes RPA, Tungsten provides deeper integration with document processing and content-centric workflows. It also includes native solutions for invoice processing, e-signature, and identity verification, reducing the need for third-party integrations.
In contrast to Microsoft Power Automate, which is more suitable for smaller automation tasks or SMBs, Tungsten offers a full enterprise-grade platform with built-in compliance and governance features.
Customer Reviews and Testimonials
Tungsten Automation has received strong reviews from enterprise users and IT leaders, particularly for its scalability, reliability, and accuracy in document handling.
Users on platforms like G2 and Gartner Peer Insights praise the platform for significantly reducing manual work in areas like invoice processing, legal document review, and claims management. Many highlight its integration capabilities and flexibility in customizing workflows to meet industry-specific demands.
Testimonials also mention high levels of customer support, especially during onboarding and implementation phases. Some users note that the complexity of the platform requires upfront training but pays off with long-term productivity gains.
Conclusion
Tungsten Automation stands as a robust, enterprise-focused platform that brings together AI, machine learning, and automation to streamline document and workflow-heavy processes. From invoice processing to legal document management, the platform offers a broad range of capabilities tailored for complex business environments.
Its strength lies in its ability to handle structured and unstructured data with high accuracy while integrating seamlessly with existing enterprise systems. While it may not be the most accessible platform for small businesses, it’s a powerful choice for organizations seeking scalable and compliant automation solutions.
