DevRev is an AI-powered, developer-first CRM and product operating system designed to connect software development with customer experience. It unifies issue tracking, product planning, support ticketing, and customer feedback into a single collaborative platform, eliminating silos across product, engineering, and support teams.
Unlike traditional CRMs built for sales or marketing, DevRev is purpose-built for product-led companies, enabling developers and product managers to stay aligned on what truly matters — delivering value to users.
With built-in AI features, chat-based workflows, and a real-time knowledge graph, DevRev allows teams to make data-driven decisions, track user feedback, and resolve issues quickly — all from one place.
Features
AI-Powered Support (Turing AI): Automate responses to customer tickets and route issues intelligently using generative AI.
Unified Timeline: Track customer feedback, tickets, product updates, and engineering tasks in one centralized activity stream.
DevCRM: A new category of CRM for developers, connecting tickets, features, and user interactions.
WorkOS for Builders: Integrates issue tracking, documentation, roadmaps, and customer data into a seamless product workspace.
Feedback Loops: Close the loop between product usage, customer feedback, and engineering action.
Issue and Ticket Management: Collaboratively manage internal bugs, user tickets, and enhancement requests.
Product Roadmapping: Define and track features, epics, and timelines aligned with customer needs.
Customizable Views and Dashboards: Visualize work progress, support performance, and product metrics in real time.
Slack and GitHub Integration: Collaborate from your favorite tools while keeping DevRev as the source of truth.
Turing Copilot: AI assistant that helps create documentation, resolve tickets, and summarize tasks.
How It Works
Set Up Your Workspace: Sign up and onboard your team to create a shared workspace for product, engineering, and support.
Connect Tools: Integrate GitHub, Slack, or other systems to pull in issues, pull requests, and feedback.
Track Work and Feedback: Create and manage tickets, features, and user feedback all within DevRev.
Use AI Assistance: Automate ticket triage, generate summaries, and use the AI copilot for documentation and responses.
Build with Visibility: Plan product features and engineering work based on actual customer input and support tickets.
Monitor and Iterate: Use analytics and timelines to continuously improve product quality and user satisfaction.
Use Cases
SaaS Product Teams: Manage support and feature development together to prioritize based on real user needs.
Developer-Led Companies: Empower developers to engage directly with user issues without leaving their workflow.
Customer Support Teams: Use AI to handle repetitive tickets and route complex cases to the right team.
Startup Founders and CTOs: Align product vision with engineering output in a single tool.
Remote and Cross-Functional Teams: Centralize product discussions, tasks, and customer conversations.
Pricing
As of June 2025, DevRev offers the following pricing plans:
Free Plan
For small teams
Up to 10 seats
Access to core CRM and ticketing features
AI capabilities limited
Ideal for startups and pilot users
Pro Plan (Starting at $10/user/month)
Unlimited seats
Advanced AI ticket automation
Roadmaps and feedback analytics
Slack/GitHub integrations
Basic API access
Enterprise Plan (Custom Pricing)
Full customization
SSO, role-based access
White-labeling
Advanced analytics and support SLAs
Dedicated success team
For detailed and updated pricing, visit: https://devrev.ai/pricing
Strengths
Built for Builders: Unlike generic CRMs, DevRev caters to developers, product managers, and support teams in tech companies.
Unified Platform: Combines CRM, ticketing, and product development into one workspace.
AI-First Architecture: Turing Copilot and AI support agents significantly reduce manual work.
Real-Time Collaboration: Enables product and engineering to work together on solving customer pain points.
Modern UI and UX: Intuitive interface for modern SaaS teams with clear timelines and collaboration threads.
Strong Integrations: Native support for GitHub, Slack, and code workflows makes it developer-friendly.
Drawbacks
Learning Curve: Teams used to separate tools for CRM, issue tracking, and support may need onboarding time.
AI Limitations: While powerful, AI responses still require human oversight in high-sensitivity contexts.
Young Ecosystem: As a newer platform, DevRev may lack the extensive plugin ecosystem of legacy CRMs.
Focused Use Case: Designed for product-led software companies — less useful for traditional sales-driven businesses.
Comparison with Other Tools
vs. Salesforce: Salesforce is sales-focused; DevRev is a CRM for developers and product teams.
vs. Jira + Zendesk: Jira handles engineering; Zendesk handles support. DevRev unifies both in one system.
vs. Linear: Linear is task and issue-focused; DevRev combines tasks with support, CRM, and product feedback.
vs. HubSpot: HubSpot is marketing/sales centric. DevRev centers on product and customer experience.
DevRev is uniquely positioned as the CRM for product builders — not marketers or sales reps.
Customer Reviews and Testimonials
While formal reviews on platforms like G2 and Capterra are still growing, early adopters — including startups and developer-led teams — have shared positive feedback:
“With DevRev, our devs don’t just fix bugs — they fix customer problems.”
“Finally, a system where product, support, and engineering all speak the same language.”
“The Turing AI Copilot is like having another product manager on the team.”
DevRev is already used by a number of modern SaaS startups and forward-thinking product teams, with testimonials featured across LinkedIn, Twitter, and developer communities.
Conclusion
DevRev is redefining what a CRM can be — not just a tool for sales, but a full-stack platform that connects developers to customers and product to feedback. It bridges the gap between building and supporting software, using AI to streamline every step from feature request to resolution.
For product-led, engineering-driven organizations, DevRev offers a transformative way to manage support, track issues, and deliver features — all in one collaborative, intelligent workspace.
If your team is ready to move beyond tickets and toward a true customer-centered product culture, DevRev is worth a serious look.