XUND is an AI-driven health assistant platform that helps healthcare providers and insurers digitize the patient journey through safe and intelligent symptom assessment and triage. Built to meet the stringent regulatory requirements of clinical use, XUND uses evidence-based medical data and natural language processing to analyze symptoms and guide patients to the right level of care.
The platform enables healthcare organizations to integrate digital pre-diagnosis tools directly into their systems, improving access, efficiency, and patient outcomes. With medical device certification and CE marking under the European MDR (Medical Device Regulation), XUND ensures clinical-grade accuracy and safety.
Headquartered in Austria, XUND partners with health insurers, hospital groups, and digital health platforms across Europe, supporting a new generation of hybrid healthcare services with AI at their core.
Features
XUND offers a comprehensive set of features designed to support patient triage, pre-diagnosis, and care navigation in a regulated environment.
AI Symptom Checker: Enables patients to enter symptoms in natural language and receive medically verified triage recommendations.
Medical Device Certified: XUND is CE-marked as a Class IIa medical device under MDR, ensuring safety and reliability in clinical use.
Structured Triage Outcomes: Guides patients to the appropriate care level, such as emergency, primary care, or self-care.
White-Label Integration: Can be embedded into third-party applications with full branding and UX flexibility.
Medical Knowledge Graph: Combines structured clinical data, machine learning, and NLP to generate accurate health assessments.
Modular Architecture: Offers customizable components for symptom checking, condition exploration, and patient onboarding.
Multilingual Support: Available in multiple European languages, enabling deployment across international healthcare systems.
Compliance and Security: Meets GDPR and ISO 27001 standards for data protection and information security.
Analytics and Reporting: Provides real-time data on user engagement, triage distribution, and system performance.
API Access: Enables seamless integration with EHR systems, patient portals, telehealth platforms, and insurance tools.
How It Works
XUND operates as a modular AI platform that can be integrated into any healthcare provider’s digital ecosystem. The process begins when a patient accesses the symptom checker through a hospital website, insurance portal, or mobile app. The user describes symptoms in their own words, which the AI interprets using natural language processing and a proprietary medical knowledge graph.
XUND evaluates the inputs against a large database of clinical presentations, guidelines, and case data. Based on this, it provides a structured triage recommendation—whether the user should seek emergency care, consult a physician, or manage symptoms at home.
The system can also offer information on potential conditions, provide digital intake forms for clinicians, or route patients to appropriate service providers, depending on the integration. Healthcare partners maintain full control over how XUND is presented and which functions are activated.
Because XUND is certified as a medical device, all algorithms and data handling processes meet clinical-grade safety and accuracy standards.
Use Cases
XUND is designed for a variety of healthcare organizations aiming to improve digital access, optimize care navigation, and reduce unnecessary visits.
Health Insurance Providers: Offer policyholders 24/7 access to digital triage, reducing call center volume and improving satisfaction.
Hospital Groups: Digitize the intake and triage process to streamline emergency department workflows and outpatient scheduling.
Telemedicine Platforms: Pre-screen users before virtual visits, improving appointment allocation and consultation quality.
Primary Care Networks: Use symptom checks to manage patient flow and support decision-making in GP clinics.
Pharmaceutical Companies: Educate users about conditions related to specific medications through digital health engagement.
Public Health Campaigns: Provide scalable triage and symptom guidance during flu season or public health emergencies.
Digital Health Apps: Integrate XUND as a value-added feature for chronic care, wellness tracking, or remote monitoring solutions.
Pricing
XUND does not list standard pricing on its website. The platform offers custom pricing based on the scope of integration, features selected, user volume, and compliance requirements.
Healthcare organizations interested in using XUND can request a tailored proposal and demo via the official website. Pricing typically includes licensing, implementation support, technical integration, and compliance documentation.
XUND is designed for mid- to large-scale healthcare organizations, including insurers, hospital networks, and digital health platforms.
Strengths
Clinically validated with CE marking under the European MDR, ensuring regulatory-grade safety.
Delivers accurate symptom assessments and triage based on structured medical data.
Designed for healthcare integration—not a generic consumer app.
Flexible and modular for deployment in diverse clinical and insurance environments.
Supports multiple languages and jurisdictions, ideal for European healthcare providers.
Data privacy and security aligned with GDPR and ISO standards.
Improves operational efficiency by reducing unnecessary consultations.
Enhances the digital front door experience for patients and members.
Drawbacks
Not a standalone app for patients—requires integration with healthcare or insurance systems.
Initial integration and onboarding may require coordination with IT and compliance teams.
Performance is dependent on completeness and accuracy of patient symptom input.
Not a diagnostic tool—it offers triage support, not a definitive clinical diagnosis.
No public-facing reviews or user ratings due to its B2B nature.
Pricing and licensing information is not publicly available.
Comparison with Other Tools
XUND competes with other AI-driven symptom checkers like Infermedica, Buoy Health, and Ada Health, but is uniquely positioned due to its medical device certification under EU MDR, a requirement for regulated clinical use in Europe.
Compared to Infermedica, which offers medical content and triage tools primarily for insurance and digital health use, XUND emphasizes full regulatory compliance and deeper integration into healthcare systems.
Ada Health, a well-known consumer-focused symptom checker, is more app-oriented, whereas XUND is designed as a white-label platform for professional integration and customization.
XUND’s CE-marking and healthcare-centric architecture make it a stronger choice for organizations seeking medically approved, compliant digital triage solutions for clinical environments.
Customer Reviews and Testimonials
XUND is trusted by leading healthcare organizations in Austria, Germany, and across Europe. Partners include public health services, major insurance providers, and digital health platforms. While specific client reviews are not publicly listed on the website, the company has been featured in health innovation forums and awarded for its digital health contributions.
One healthcare partner noted: “XUND enables us to digitize patient access without compromising clinical safety. It has become an essential tool in our digital transformation strategy.”
XUND has also been highlighted in European health tech media for its role in making AI more accessible and regulatory-compliant in patient care.
Conclusion
XUND represents a new standard in AI-driven symptom assessment and digital triage. Built with a deep understanding of clinical workflows and regulatory obligations, XUND helps healthcare organizations modernize patient access, reduce costs, and improve care outcomes through safe, intelligent automation.
Its CE-certified symptom checker, combined with flexible integration and multilingual support, makes it an ideal solution for insurers, hospital systems, and digital health innovators seeking to create a more efficient, patient-friendly healthcare journey.
For any organization looking to bring clinical-grade AI to the digital front door of care, XUND offers a proven, scalable platform that delivers both safety and impact.
