TxtCart is an AI-powered SMS marketing tool tailored specifically for Shopify stores, designed to recover abandoned carts and drive conversions through personalized, human-like conversations. Combining the immediacy of SMS with intelligent automation, TxtCart enables eCommerce brands to re-engage shoppers in real time, increase sales, and improve customer retention.
Instead of relying on impersonal mass text campaigns, TxtCart uses a team of live agents and AI to deliver engaging SMS conversations that help guide potential buyers back to checkout. This conversational approach makes TxtCart a standout tool in the growing SMS marketing space.
Features
TxtCart includes a variety of features that cater specifically to Shopify merchants and their sales goals:
Cart Recovery SMS Campaigns: Automatically sends messages to customers who abandon their carts, prompting them to return and complete their purchase.
AI + Human Hybrid Agents: Combines artificial intelligence with live US-based agents to create personalized, two-way conversations with shoppers.
Real-Time Engagement: Sends messages within minutes of cart abandonment to increase recovery chances.
Shopify Integration: Seamless plug-and-play installation for Shopify stores with automatic data syncing.
Revenue Attribution Dashboard: Detailed analytics to track recovered sales and SMS campaign performance.
TCPA & GDPR Compliance: Fully compliant with privacy laws, ensuring ethical outreach.
Abandoned Checkout Capture: Works even if the customer hasn’t entered an email, leveraging phone numbers from Shopify.
Customizable SMS Scripts: Tailor messages to reflect your brand tone and customer personas.
How It Works
TxtCart works in a few simple steps that make implementation and ROI tracking effortless:
Install the TxtCart App on Shopify: Easily integrate via the Shopify App Store.
Sync Cart Data: TxtCart automatically captures cart data in real time.
Engage via SMS: AI or human agents initiate a personalized conversation with the shopper through SMS.
Recover the Sale: Agents provide answers, discounts, and incentives to encourage completion of the purchase.
Track Results: The dashboard displays real-time data on recovered carts, revenue generated, and ROI from each campaign.
Use Cases
TxtCart is primarily designed for Shopify store owners and eCommerce marketers. Key use cases include:
Abandoned Cart Recovery: Convert abandoned carts into completed sales by re-engaging customers through direct SMS.
Customer Support via SMS: Answer product questions, address concerns, and close deals in a conversational format.
Upsell & Cross-Sell: Recommend related products or bundles during SMS conversations to increase average order value.
Post-Purchase Engagement: Follow up with customers after a sale to build loyalty or request reviews.
Flash Sales or Promotions: Send limited-time offers or discount codes directly to SMS subscribers.
Pricing
TxtCart offers flexible pricing based on store size and expected SMS volume. As listed on the official TxtCart pricing page, the pricing tiers include:
Free Plan
Up to 50 conversations/month
Basic SMS campaigns
Access to AI-only conversations
Ideal for small stores testing SMS cart recovery
Starter Plan – $29/month
Up to 150 conversations/month
AI + Live Agent hybrid support
Full analytics dashboard
Customizable messages
Growth Plan – $79/month
Up to 500 conversations/month
Advanced customization
Dedicated account support
High-converting script templates
Pro Plan – Custom Pricing
Tailored for high-volume stores
Unlimited conversations
Enterprise-level support
Onboarding assistance and custom reporting
Each paid plan includes a free trial, allowing users to evaluate the platform before committing.
Strengths
TxtCart offers a number of advantages that make it a top choice for SMS-based cart recovery:
High Recovery Rates: Personalized SMS conversations convert better than generic reminders.
Easy Shopify Integration: Seamlessly connects with Shopify in just a few clicks.
Live Agent Support: Human agents handle objections and questions to close more sales.
Transparent Revenue Tracking: Clearly shows how much revenue is recovered via SMS.
Compliance & Security: Meets legal standards for SMS outreach, protecting both brands and customers.
Drawbacks
While TxtCart is powerful, there are a few limitations to consider:
Shopify-Only: Currently works exclusively with Shopify, limiting use for merchants on other platforms.
Conversation Limits by Plan: Lower-tier plans have caps on monthly conversations.
Not Ideal for Bulk Promotions: More focused on conversational recovery than mass promotional SMS blasts.
Comparison with Other Tools
TxtCart differentiates itself from other SMS platforms like Postscript, SMSBump (now Yotpo SMS), and Klaviyo SMS by focusing heavily on human-like conversations rather than bulk SMS campaigns.
TxtCart vs Postscript: Postscript is great for automated marketing messages but lacks real-time, live chat capabilities. TxtCart bridges this gap with hybrid agent support.
TxtCart vs SMSBump: SMSBump is ideal for large-scale campaigns and segmentation, but TxtCart offers higher engagement through real human conversation recovery.
TxtCart vs Klaviyo SMS: Klaviyo focuses on multi-channel marketing, including email and SMS, but TxtCart is laser-focused on SMS cart recovery with agent support, leading to faster conversions.
Customer Reviews and Testimonials
TxtCart is highly rated on the Shopify App Store, with users praising its effectiveness and simplicity. As of the latest check, the app has over 400 reviews and a 4.9/5 rating.
User testimonials include:
“We recovered over $1,000 in our first week!” – A Shopify merchant highlighting quick ROI.
“Their support team is amazing, and the SMS chats feel genuinely personal.” – Store owner impressed by hybrid human-AI conversations.
“Better than email recovery. The results speak for themselves.” – A user emphasizing conversion improvements compared to traditional methods.
These reviews suggest that TxtCart consistently delivers on its promise of turning lost carts into revenue.
Conclusion
TxtCart is a specialized SMS marketing solution that helps Shopify store owners recover abandoned carts through personalized, conversational engagement. By combining AI automation with live agents, it provides a unique, high-conversion approach that traditional email or bulk SMS tools often fail to achieve.
With clear ROI tracking, simple setup, and affordable pricing plans, TxtCart is a smart investment for eCommerce brands aiming to maximize revenue from every visitor. For Shopify merchants serious about reducing cart abandonment and increasing customer engagement, TxtCart is one of the most compelling tools available today.
