ThriveLink is a patient engagement and digital adherence platform that helps healthcare providers deliver timely, personalized interventions throughout the patient journey. Built with artificial intelligence and behavioral science, ThriveLink enables health systems to send targeted educational content, nudges, and care reminders via mobile-friendly pathways—improving adherence, satisfaction, and clinical outcomes.
From pre-op instructions to chronic disease management and post-discharge care, ThriveLink helps patients stay informed and on track with their care plan, while giving providers real-time insights into patient behavior.
Features
ThriveLink offers a wide range of capabilities that support both patients and healthcare organizations:
AI-Powered Personalization: Dynamically tailors content and reminders based on patient demographics, preferences, and clinical needs.
Mobile-First Patient Journeys: Engages patients through text messages, web apps, and mobile devices—no downloads required.
Automated Education Delivery: Sends bite-sized, condition-specific content throughout care plans (pre-surgery, chronic care, etc.).
Behavioral Nudges: Uses behavioral science to encourage adherence and habit formation.
Real-Time Engagement Tracking: Monitors which patients are interacting with messages, allowing follow-up if needed.
Clinical Workflow Integration: Aligns with existing EHRs and care management platforms.
Multilingual Content: Supports multiple languages for better accessibility and equity.
HIPAA-Compliant Infrastructure: Ensures privacy and data security across all touchpoints.
Patient Feedback Loops: Allows patients to provide quick responses or flag concerns for care teams.
Analytics Dashboard: Provides insights into patient adherence, engagement rates, and outcomes.
How It Works
ThriveLink operates as a digital engagement layer that overlays existing clinical workflows. Here’s how it typically works:
Patient Enrollment: Patients are enrolled into ThriveLink based on clinical pathways, procedures, or diagnosis (e.g., total knee replacement, diabetes, maternity care).
Personalized Content Delivery: AI tailors the frequency, timing, and format of communications (videos, text, quizzes, surveys) to each individual’s preferences and risk level.
Multi-Channel Communication: Content is delivered via SMS or mobile web links—no app downloads required.
Two-Way Interaction: Patients can reply, confirm tasks, complete check-ins, or alert care teams if something goes wrong.
Care Team Insights: Providers access a real-time dashboard to see engagement status and patient-reported concerns.
This closed-loop process enables better care coordination and helps reduce no-shows, readmissions, and non-adherence.
Use Cases
ThriveLink is designed to support a broad set of use cases across healthcare settings:
Surgical Preparation & Recovery: Deliver pre-op and post-op instructions, medication reminders, and milestone tracking.
Chronic Disease Management: Engage patients with diabetes, hypertension, or heart failure through ongoing digital coaching.
Hospital Discharge Follow-Up: Prevent readmissions by reinforcing care instructions and monitoring symptoms.
Maternity & Prenatal Care: Support expecting mothers with timely education and check-in reminders.
Behavioral Health Support: Reinforce care plans and therapy goals with digital nudges.
Cancer Care Navigation: Guide patients through complex treatment journeys with structured content and support.
Vaccination Campaigns: Educate and remind patients about vaccine availability, scheduling, and follow-up doses.
Pricing
ThriveLink does not publish public pricing on its website. The platform is available through custom enterprise agreements, typically priced based on:
Number of patients enrolled or served
Number of pathways or clinical programs implemented
Level of integration with EHRs or existing IT infrastructure
Support and training services included
Scope of content customization or white-labeling
Healthcare organizations can request a tailored quote or demo through the ThriveLink contact page.
Strengths
ThriveLink offers several advantages that make it a powerful tool for modern patient engagement:
Personalized, AI-driven content improves relevance and retention
Mobile-first design reaches patients where they are
Proven to increase adherence and reduce preventable complications
Multilingual, inclusive approach enhances accessibility
Does not require patients to download an app
Improves operational efficiency through automation
Provides measurable outcomes through detailed analytics
Works across a range of specialties and conditions
Drawbacks
While ThriveLink is highly functional, some potential limitations include:
No public-facing API or developer tools listed for custom integrations
Requires provider-side enrollment and configuration for each care pathway
Depends on accurate mobile contact info to reach patients
Limited information on consumer access outside of provider partnerships
Not designed for high-acuity or emergency use cases
Comparison with Other Tools
ThriveLink competes with other patient engagement and adherence tools, including:
Well Health: Offers conversational messaging for healthcare; strong in real-time communication but less structured around clinical pathways.
Twistle by Health Catalyst: Similar journey-based platform; more focused on surgical and procedural episodes.
GetWellNetwork: Offers personalized engagement, but may require mobile app installation or more IT resources.
Luma Health: Strong scheduling and communication features; ThriveLink offers more in behavior-change content.
ThriveLink differentiates itself through its AI-personalized, content-first approach with a mobile-friendly design and no-app requirement, making it fast to deploy and easy to scale.
Customer Reviews and Testimonials
While ThriveLink does not yet have reviews on platforms like G2 or Capterra, it highlights success stories from healthcare systems and provider groups on its site and in press coverage.
Reported results from implementations include:
Increased surgical prep adherence rates
Reduction in no-show appointments
Improved patient satisfaction scores
Enhanced engagement among underserved populations
Healthcare teams have described ThriveLink as:
“Simple to deploy and effective immediately.”
“A seamless way to connect with patients between visits.”
“Helping our team scale patient education without more staff.”
Conclusion
ThriveLink is a purpose-built platform that meets the urgent need for better patient engagement in modern healthcare. With its AI-driven personalization, mobile-first delivery, and evidence-based educational content, ThriveLink helps healthcare providers improve outcomes, reduce care gaps, and keep patients actively involved in their care journey.
Whether you’re managing chronic conditions, surgical pathways, or post-discharge transitions, ThriveLink provides a scalable, smart, and patient-friendly solution that enhances communication and adherence—without adding complexity to clinical workflows.
For health systems seeking to modernize care delivery and meet patients where they are, ThriveLink offers a powerful tool backed by behavioral science and real-world outcomes.
