Taggy is an AI-powered virtual assistant designed to enhance business communication on WhatsApp. Built for Latin American businesses and beyond, Taggy leverages artificial intelligence to help users respond faster, manage customer interactions efficiently, and automate routine messaging—all within WhatsApp.
The platform is ideal for small and medium-sized businesses (SMBs), freelancers, service providers, and teams that use WhatsApp as their primary customer communication channel. Taggy enables users to deliver faster, smarter, and more personalized replies to customer messages by integrating ChatGPT-powered AI into their existing WhatsApp workflow.
With Taggy, businesses can automate responses, save time, and maintain high-quality customer service—all without switching platforms.
Features
1. AI-Generated Responses
Taggy uses ChatGPT to automatically suggest responses to incoming WhatsApp messages. Replies are human-like, context-aware, and can be reviewed or edited before sending.
2. Customizable Prompt Templates
Businesses can create templates that guide the AI on how to respond based on their tone, product, or service type, ensuring responses stay on-brand.
3. Language Support
The AI responds in Spanish or other languages, depending on the customer’s input, making it ideal for multilingual communication.
4. Seamless WhatsApp Web Integration
Taggy is installed as a browser extension that integrates directly into WhatsApp Web, adding an AI chat assistant sidebar for easy access.
5. Reply Suggestions in Real Time
As you read a customer’s message, Taggy instantly suggests a reply, which you can send with one click or edit to customize.
6. Privacy Protection
Taggy does not store your WhatsApp messages. It processes text securely and adheres to data protection principles.
7. Works with Any Type of Business
Whether you’re selling products, offering professional services, or managing appointments, Taggy adapts to your communication needs.
How It Works
Step 1: Install the Extension
Users begin by installing Taggy’s Chrome extension from the official website at https://www.taggy.com.mx.
Step 2: Log into WhatsApp Web
Open WhatsApp Web as usual. Taggy integrates directly into the interface without requiring a separate app.
Step 3: Start Chatting with AI Assistance
When a message arrives, Taggy automatically reads the context and suggests a relevant reply. Users can approve, edit, or ignore the suggestion.
Step 4: Customize Prompts and Preferences
Businesses can create templates to control how the AI responds—for example, using formal or informal tone, highlighting specific services, or answering FAQs.
Step 5: Respond Quickly and Effectively
With AI-generated suggestions, users spend less time typing and more time managing their business operations.
This workflow transforms WhatsApp into a smarter, more efficient communication hub.
Use Cases
1. Customer Support
Answer inquiries about pricing, delivery, returns, or product details instantly without typing full responses.
2. Appointment Booking
Automate conversations for scheduling, confirmations, and reminders through pre-configured AI prompts.
3. Lead Qualification
Quickly engage potential customers with relevant follow-ups and questions to qualify leads more efficiently.
4. E-commerce Sellers
Reply to buyer messages faster with AI suggestions for product descriptions, shipping times, and discounts.
5. Freelancers and Consultants
Handle common client queries with AI assistance and maintain professionalism without crafting every reply from scratch.
6. Local Businesses
Restaurants, salons, repair services, and more can use Taggy to streamline their daily WhatsApp communication.
Pricing
As of June 2025, Taggy offers the following pricing plans:
Free Plan:
15 AI messages per day
Full access to basic AI reply features
Chrome extension access
Great for individual or low-volume users
Pro Plan – $9 USD/month:
Unlimited AI replies
Create up to 10 custom prompt templates
Priority response speed
Suitable for freelancers and small businesses
Team Plan – $19 USD/month per user:
Unlimited AI replies
Unlimited custom prompts
Centralized team settings
Ideal for customer support teams and agencies
Enterprise Plan – Custom Pricing:
Custom features
API access and integrations
Dedicated support
Tailored to large businesses with complex communication needs
To see current pricing or start a free trial, visit https://www.taggy.com.mx
Strengths
Fast Customer Response: Helps businesses answer clients quickly and accurately, improving customer satisfaction.
No Platform Switching: Operates directly within WhatsApp Web, keeping everything in one place.
Customizable AI Behavior: Templates allow businesses to control tone and response structure.
Multilingual Support: Useful for businesses working across different language markets.
Affordable Plans: Competitively priced for small businesses and solopreneurs.
Easy to Set Up: No technical knowledge required—just install and start using.
Drawbacks
Browser-Based Only: Currently limited to WhatsApp Web on desktop via Chrome; no mobile app integration.
No Full CRM Features: While helpful for replies, Taggy doesn’t offer CRM-level functionality like ticket tracking or customer history.
Limited Free Plan: 15 replies per day may not be enough for businesses with high message volume.
Platform Dependency: Requires WhatsApp Web to be open in a browser to function, which may be restrictive for some workflows.
Comparison with Other Tools
Taggy vs. ChatGPT:
While ChatGPT can be used separately to generate responses, Taggy integrates directly into WhatsApp Web for seamless AI-assisted messaging.
Taggy vs. WhatsApp Business API:
WhatsApp Business API is complex and built for larger enterprises. Taggy offers instant AI help without any setup or API integrations.
Taggy vs. Crisp Chat or Intercom:
Crisp and Intercom are standalone chat platforms. Taggy enhances the tool businesses already use—WhatsApp—without needing to adopt a new system.
Taggy vs. AI Chrome Extensions:
Generic AI browser tools lack context-specific understanding. Taggy is built specifically for WhatsApp messaging, ensuring relevant, customer-facing replies.
Customer Reviews and Testimonials
Taggy is gaining traction among Latin American small business owners, with positive feedback on social media and Chrome Web Store reviews.
“I save 2–3 hours a day using Taggy to answer my client messages. It’s a game-changer for my bakery business.” – Small business owner, Mexico City
“Taggy helps me respond professionally even when I’m tired or overwhelmed. My clients think I have a full-time assistant.” – Freelancer in Guadalajara
“The AI suggestions are shockingly good. They understand my tone and offer creative, accurate replies.” – E-commerce seller on Chrome Store
Early adopters report increased efficiency, better response quality, and reduced stress from handling dozens of daily inquiries.
Conclusion
Taggy is a practical, lightweight AI assistant that transforms WhatsApp into a more efficient, intelligent communication tool. By offering real-time, AI-generated reply suggestions, Taggy helps businesses provide quick, consistent, and high-quality responses—directly within WhatsApp Web.
Whether you’re managing appointments, answering customer questions, or closing sales, Taggy can help you save time, improve service, and focus on what matters most: growing your business. With an accessible free plan and affordable upgrades, it’s a smart choice for freelancers, SMBs, and local businesses across Spanish-speaking markets and beyond.
