Skan is an AI-powered process intelligence platform that helps enterprises understand and optimize their operational workflows without relying on manual interviews, time studies, or process mapping. Using proprietary computer vision and deep learning technology, Skan observes work as it happens on users’ desktops and translates these activities into real-time process maps, insights, and automation opportunities.
Unlike traditional process mining tools that depend on structured data from backend systems, Skan captures actual human-computer interaction to provide a more accurate and holistic view of digital workflows. This enables organizations to identify inefficiencies, reduce bottlenecks, and implement automation strategies based on how work is truly done.
Skan is purpose-built for enterprise digital transformation, helping global companies across industries drive operational excellence with data-driven decision-making.
Features
Computer Vision-Based Capture
Skan uses advanced computer vision to monitor and record screen activities in real time. This allows it to capture how employees interact with systems, applications, and data—across departments and roles.
AI-Powered Process Mapping
The platform generates detailed process maps automatically by analyzing screen data and detecting task sequences, handoffs, and variations. This removes the need for traditional business process mapping.
Privacy-First Architecture
Skan anonymizes and abstracts all captured data to protect employee privacy. It tracks activities without recording personal information or keystrokes, complying with enterprise data governance policies.
Real-Time Insights
Organizations can view key process metrics such as time spent, frequency, and variation in real time. Dashboards and visualizations make it easy to spot inefficiencies and monitor performance.
No-Code Interface
Users can interact with the data through a no-code interface. Business users can define objectives, select analysis parameters, and interpret results without technical expertise.
Process Variability Detection
Skan detects variations in how different users perform the same task. This helps identify training needs, process deviations, and optimization opportunities.
Integration with RPA and BPM Tools
Insights from Skan can feed into robotic process automation (RPA) or business process management (BPM) tools, enabling smoother implementation of automation based on real data.
Digital Twin of Operations
Skan creates a “digital twin” of business operations—a dynamic, real-time model of how work is executed across systems and teams.
Change Impact Analysis
Enterprises can assess how changes in systems, workflows, or team structures impact performance, enabling smarter transformation planning.
Enterprise-Grade Security
Skan is designed for large organizations with robust IT environments. It supports SSO, role-based access control, and complies with security standards like SOC 2 and GDPR.
How It Works
Skan is deployed on user machines—either via lightweight agents or virtual desktop environments—to observe digital workflows. The system captures screen-level interactions without requiring any changes to existing applications or processes.
Using AI and machine learning, Skan analyzes these observations to create process models. The output includes flowcharts, heatmaps, and dashboards that visualize every step of the workflow and measure time, efficiency, and frequency.
Business teams access the Skan dashboard to explore insights, uncover process variants, and generate reports. These findings can then be used to optimize existing workflows, prioritize automation initiatives, and guide digital transformation strategies.
Use Cases
Shared Services Optimization
Skan is widely used in finance, HR, and procurement shared service centers to identify repetitive tasks and streamline operations.
Banking and Financial Services
Banks use Skan to observe processes in loan origination, customer onboarding, and compliance, leading to more informed automation decisions.
Healthcare Administration
Hospitals and insurers analyze patient onboarding, billing, and claims processing workflows to improve administrative efficiency.
Insurance Claims Processing
Insurers use Skan to uncover inefficiencies in claims review, fraud detection, and document handling workflows.
Contact Center Efficiency
BPOs and contact centers deploy Skan to optimize agent desktop activities, reduce call handling time, and enhance productivity.
Digital Transformation Planning
CIOs and transformation leaders leverage Skan for pre-automation assessments, benchmarking, and strategic decision-making based on real execution data.
Pricing
Skan does not publish public pricing on its website. Pricing is typically customized based on:
Enterprise size and user count
Number of departments or business units involved
Deployment type (on-premise or cloud)
Extent of integration with existing systems
Support and compliance requirements
Interested enterprises can request a personalized demo and pricing quote by contacting Skan directly at https://www.skan.ai.
Strengths
True Process Visibility
Skan offers a granular, accurate view of business processes by observing real work in real time, unlike traditional tools that rely solely on system logs.
AI and Computer Vision
Its ability to understand screen-level interactions through AI provides unmatched process intelligence capabilities for knowledge-based work.
Privacy-Centric Design
By abstracting personal identifiers and focusing on patterns, Skan delivers insights without compromising employee trust or compliance.
Fast Deployment
With no integration required into existing applications, Skan can be deployed quickly and non-invasively.
Enterprise-Ready
Scalable architecture, SOC 2 compliance, and secure infrastructure make it suitable for Fortune 500 companies and highly regulated industries.
Actionable Data for Automation
Skan not only visualizes processes but also quantifies automation potential, helping enterprises make informed investments in RPA and AI.
Drawbacks
Enterprise-Focused Pricing
Skan’s pricing and implementation model are tailored for large enterprises, which may limit accessibility for small to mid-sized businesses.
Initial Learning Curve
Interpreting process data effectively may require onboarding sessions and support, especially for teams unfamiliar with process mining.
Requires Desktop Observation
Organizations must be comfortable with the concept of screen-level monitoring, even though Skan anonymizes user actions.
No Public Trial
As of now, Skan does not offer a free trial or self-serve onboarding, which may deter smaller teams from exploring the platform.
Comparison with Other Tools
Compared to traditional process mining platforms like Celonis or UiPath Process Mining, Skan stands out for its non-intrusive observation approach using computer vision instead of backend system logs.
While process discovery tools like FortressIQ (now acquired by Automation Anywhere) offer similar capabilities, Skan differentiates with its privacy-focused design and deeper AI modeling.
Unlike BPM or workflow management tools that help execute processes, Skan is focused on understanding and analyzing them to guide transformation efforts.
It complements rather than competes with RPA platforms like UiPath or Automation Anywhere by feeding them with high-quality process intelligence.
Customer Reviews and Testimonials
While Skan does not feature public customer testimonials on its website, the platform has been recognized in analyst reports and enterprise AI communities for its innovation in process intelligence.
Users appreciate the ability to uncover workflows without interrupting daily operations or relying on interviews. CIOs and transformation leaders cite Skan as a “game-changer” for bridging the gap between assumed processes and actual execution.
Executives often highlight the value Skan brings to digital transformation roadmaps, with better ROI on automation and improved operational transparency.
Conclusion
Skan is redefining process intelligence with its AI-driven, vision-based approach to workflow analysis. By capturing and modeling how work is truly done—rather than how it’s assumed to be done—Skan equips enterprises with the insights needed to streamline operations, drive automation, and boost efficiency.
For organizations embarking on digital transformation or seeking to optimize shared services, Skan provides a powerful, privacy-conscious, and enterprise-grade solution. It not only shows what needs to be fixed but also helps prioritize and measure the impact of those changes.
As businesses continue to seek competitive advantage through operational excellence, Skan stands out as a vital tool in the future of enterprise process optimization.
