Kili.so is an AI-powered no-code chatbot builder designed for businesses looking to automate customer interactions, enhance engagement, and improve support efficiency. With drag-and-drop functionality, businesses can create, customize, and deploy chatbots across multiple platforms without any coding experience.
Whether you’re an e-commerce store, SaaS business, or customer support team, Kili.so helps you build intelligent AI chatbots that answer queries, qualify leads, and automate conversations 24/7.
In this article, we’ll explore Kili.so’s features, pricing, use cases, strengths, drawbacks, and comparisons with other chatbot builders.
Features of Kili.so
No-Code Chatbot Builder
Kili.so offers a drag-and-drop chatbot editor, allowing users to design workflows and automate conversations without technical skills.
AI-Powered Natural Language Processing (NLP)
The platform uses advanced NLP technology to understand user queries, detect intent, and provide human-like responses.
Omnichannel Deployment
Businesses can deploy chatbots across multiple platforms, including:
- Websites
- Facebook Messenger
- Telegram
- Slack
- Discord
Customizable Chatbot Workflows
Users can create automated sequences, personalized replies, and AI-driven conversation flows tailored to their business needs.
Lead Generation & Qualification
Kili.so helps businesses capture leads, qualify potential customers, and collect contact details through chatbot interactions.
AI-Powered Customer Support Automation
The chatbot can answer FAQs, handle customer inquiries, and resolve basic issues without human intervention.
Live Chat Handoff
For complex queries, Kili.so seamlessly transfers conversations to human agents, ensuring a smooth customer support experience.
Integration with Third-Party Tools
The chatbot integrates with CRM systems, email marketing tools, and payment gateways, allowing businesses to automate workflows.
Multi-Language Support
Supports multiple languages, enabling businesses to communicate with customers globally.
Analytics & Performance Tracking
Kili.so provides insights into chatbot interactions, customer engagement, and conversion rates, helping businesses optimize performance.
How Kili.so Works
- Sign Up & Create an Account – Users register and access the no-code chatbot builder.
- Design Chatbot Workflows – Drag-and-drop elements to create automated conversations.
- Customize Responses & AI Settings – Configure NLP-based replies, lead qualification questions, and chatbot personality.
- Deploy Across Platforms – Connect the chatbot to websites, messaging apps, or social media channels.
- Monitor & Optimize Performance – Use analytics to track chatbot effectiveness and refine responses.
Use Cases of Kili.so
E-Commerce & Retail
- Automates order tracking, product recommendations, and customer inquiries.
- Engages visitors with AI-driven shopping assistance.
- Handles refund and return requests through chatbot automation.
SaaS & Technology Companies
- Onboards new users by guiding them through software features.
- Provides instant technical support and troubleshooting.
- Automates renewal reminders and upgrade promotions.
Customer Support Teams
- Reduces support ticket volume by answering common FAQs.
- Transfers complex issues to live agents seamlessly.
- Offers 24/7 automated customer assistance.
Marketing & Lead Generation
- Engages website visitors and collects lead information.
- Qualifies leads based on predefined AI-driven criteria.
- Automates email follow-ups with CRM integration.
Education & Online Learning
- Assists students with course enrollment and queries.
- Automates scheduling for coaching sessions or webinars.
- Provides AI-driven tutoring and study assistance.
Healthcare & Telemedicine
- Schedules patient appointments and provides health-related FAQs.
- Automates reminders for prescription refills and follow-ups.
- Directs urgent inquiries to medical professionals.
Kili.so Pricing
Kili.so offers flexible pricing plans based on business needs. For the latest pricing, visit the official website.
Typical Pricing Plans:
- Free Plan – Basic chatbot features with limited interactions.
- Pro Plan – Includes advanced AI-powered automation, integrations, and analytics.
- Enterprise Plan – Custom chatbot solutions for large-scale businesses with premium support.
Strengths of Kili.so
No-Code & Easy to Use – The drag-and-drop chatbot builder makes it accessible to non-technical users.
AI-Powered NLP – Understands user intent and provides context-aware responses.
Omnichannel Deployment – Works across multiple messaging platforms.
Customizable & Scalable – Businesses can tailor chatbot workflows to their needs.
Seamless Integrations – Connects with CRM, email marketing, and automation tools.
Drawbacks of Kili.so
Limited Free Plan – Advanced chatbot features require a paid plan.
AI Training Needed – The NLP engine may require fine-tuning for industry-specific queries.
Not Ideal for Complex AI Interactions – While powerful, it may not match enterprise-grade AI platforms like OpenAI’s GPT-powered bots.
Comparison with Other Chatbot Builders
Kili.so competes with platforms like Chatfuel, ManyChat, and Tidio. Here’s how it compares:
- More AI-Powered NLP Features – Unlike Chatfuel, which focuses on rule-based bots, Kili.so uses AI-driven responses.
- Better Customization & Flexibility – Compared to ManyChat, Kili.so offers greater workflow customization options.
- More No-Code Simplicity – Easier to use than Tidio, which may require additional chatbot training for AI responses.
While Chatfuel and ManyChat are great for basic chatbot automation, Kili.so provides stronger AI-driven capabilities and seamless omnichannel deployment.
Customer Reviews & Testimonials
Users praise Kili.so for its simplicity, AI-powered automation, and lead generation capabilities. Here are some customer insights:
“Kili.so made chatbot creation effortless. No coding needed, and our sales inquiries are now automated!” – E-Commerce Business Owner
“Our customer support team reduced workload by 50% with Kili.so’s AI chatbot handling FAQs.” – SaaS Startup Founder
“The chatbot’s lead generation and CRM integration helped us improve conversions significantly.” – Marketing Manager
For more customer feedback, visit Product Hunt or the Kili.so official website.
Conclusion
Kili.so is a powerful AI chatbot builder that enables businesses to automate conversations, capture leads, and provide AI-driven customer support. With no-code development, NLP-based responses, and omnichannel deployment, it offers a scalable, user-friendly solution for businesses looking to leverage AI automation.
If you need a simple, AI-powered chatbot solution for e-commerce, customer support, marketing, or lead generation, Kili.so is an excellent choice.
Try Kili.so today and build your AI chatbot in minutes!
