InHouse Health is an AI-powered patient access and navigation platform built to help health systems improve care access, reduce appointment leakage, and enhance operational efficiency. By intelligently identifying at-risk referrals and incomplete care journeys, InHouse helps healthcare providers proactively guide patients to the right care, at the right time.
The platform leverages real-time data, automation, and clinical intelligence to surface gaps in patient scheduling, triage referrals based on urgency, and assist care teams in navigating patients through complex health systems. InHouse supports higher appointment conversion rates and more efficient workflows for both clinical and administrative teams.
Designed for large health systems, hospitals, and ambulatory networks, InHouse Health focuses on maximizing patient engagement while minimizing missed opportunities across the care continuum.
Features
InHouse Health offers a powerful feature set that connects data, clinical logic, and automation to close the loop on patient access.
Referral Intelligence
Identifies at-risk and unconverted referrals across multiple departments and care pathways using AI and real-time data feeds.
Care Navigation Automation
Automates outreach to patients who need follow-up care or appointments, helping care teams intervene earlier.
Workflow Integration
Integrates with EHR and scheduling platforms to automatically surface and prioritize patients needing navigation.
AI-Powered Prioritization
Uses predictive algorithms to assess referral urgency and guide navigators to the patients most in need of intervention.
Patient Engagement Tools
Supports multichannel outreach including phone, email, and SMS to guide patients toward the next step in care.
Analytics and Insights
Provides real-time dashboards that track referral conversion rates, access bottlenecks, and navigator performance.
Condition-Based Routing
Routes patients based on condition type, risk level, or service line for specialty care coordination.
Staff Augmentation
Offers navigator services to support internal care teams with trained specialists that can extend capacity.
System-Wide Visibility
Surfaces gaps in care and referral leakage trends across facilities, departments, and networks.
HIPAA-Compliant Cloud Platform
Built with secure infrastructure to support enterprise-grade privacy and data protections.
How It Works
InHouse Health integrates with a health system’s EHR, referral systems, and scheduling platforms to ingest real-time data about patient referrals, appointments, and care pathways. Using machine learning and business logic, the platform analyzes this data to identify referrals that have not been converted into appointments, patients at risk of being lost to follow-up, and those facing delays in accessing specialty care.
Care navigators or system users are presented with prioritized worklists that highlight where intervention is needed. InHouse also supports automated outreach to patients, prompting them to schedule appointments or follow up on pending care decisions.
The system continuously updates as new data flows in, ensuring that care teams have the most up-to-date view of patient access gaps. Administrators can monitor performance across clinics and service lines to track where access issues are improving—or worsening—and adjust workflows accordingly.
The result is a more efficient, proactive care access model that reduces leakage, improves appointment adherence, and enhances patient experience.
Use Cases
InHouse Health supports a variety of care access and navigation needs for hospitals, health systems, and specialty clinics.
Referral Conversion Optimization
Reduce appointment leakage by converting incomplete or aging referrals into scheduled visits.
Specialty Access Management
Improve patient throughput and scheduling coordination in departments such as cardiology, oncology, and orthopedics.
Care Continuity Programs
Ensure patients are followed across post-discharge, chronic condition, or preventive care pathways.
Operational Efficiency
Help clinical teams prioritize navigation tasks using AI-generated urgency scores and worklists.
System Growth and Retention
Keep patients in-network by guiding them to the right provider at the right time through proactive outreach.
Ambulatory Network Management
Standardize access workflows across multiple outpatient clinics or specialty networks.
Value-Based Care Programs
Support timely engagement and care adherence in populations attributed under risk-sharing models.
Pricing
InHouse Health does not publicly display pricing information on its website. The platform is delivered as an enterprise solution, and pricing is customized based on system size, scope of integration, navigator services, and overall deployment complexity.
Interested healthcare organizations can request a personalized demo and quote through the InHouse Health contact page.
Pricing generally includes access to the platform, analytics dashboards, AI prioritization engine, integrations, and optional navigator support services.
Strengths
Purpose-built for healthcare access and referral navigation.
AI prioritization helps care teams work smarter and faster.
Automates follow-up for unconverted referrals and delayed appointments.
Enhances patient engagement through multichannel outreach tools.
Reduces care delays and improves access efficiency across departments.
Integrates with existing systems like Epic, Cerner, and scheduling platforms.
Helps retain patients within the health system and prevent referral leakage.
Provides system-wide analytics and performance monitoring.
Supports staff augmentation with trained navigators if needed.
HIPAA-compliant and scalable for enterprise environments.
Drawbacks
Currently optimized for large health systems—less suited for small clinics or solo providers.
Requires data integration with EHR and referral systems, which may involve IT coordination.
Success depends on consistent documentation of referrals and care pathways.
AI recommendations still require human review and navigator input.
No public-facing pricing or self-service version for evaluation.
Navigator services may add additional cost depending on program size.
Comparison with Other Tools
InHouse Health operates in a growing market of patient access and care navigation platforms, often compared with tools such as Luma Health, Kyruus, and Notable Health.
Compared to Luma Health, which focuses heavily on appointment reminders and digital scheduling, InHouse places more emphasis on referral intelligence and navigator workflows across complex systems.
Kyruus is well known for provider search and match capabilities, while InHouse focuses on automating the follow-up and conversion process after the referral is made.
Notable Health incorporates robotic process automation and EHR task execution, whereas InHouse provides a more specialized solution for patient navigation, particularly in specialty and referral-heavy environments.
InHouse distinguishes itself through its AI-driven triage and operational worklist tools that surface at-risk patients across a health system’s care journey, rather than relying on single-touch scheduling tools.
Customer Reviews and Testimonials
InHouse Health is used by leading health systems to streamline patient access and reduce inefficiencies in care navigation. While individual testimonials are not featured directly on the website, the platform highlights its role in boosting appointment conversions and closing referral loops across multiple clinical departments.
Leadership includes seasoned experts in digital health, care navigation, and operational design, giving confidence in both the platform’s technical execution and clinical alignment.
Health systems can request case studies and outcomes data through the InHouse team during the discovery process.
Conclusion
InHouse Health is redefining how health systems approach patient access and referral management. By using AI to identify care gaps, automate outreach, and guide navigation workflows, the platform helps organizations reduce missed appointments, improve care continuity, and deliver a better experience for both patients and providers.
As access to care becomes a critical driver of health system performance and patient satisfaction, InHouse Health offers a comprehensive, modern solution to proactively manage the patient journey from referral to appointment—and beyond.
