Infinitus AI is a healthcare-focused AI company that automates repetitive, phone-based administrative workflows through intelligent voice agents. These AI-powered systems are designed to handle high-volume communication tasks typically carried out by humans — such as verifying patient insurance, coordinating prior authorizations, and confirming benefits with payers.
Infinitus uses conversational AI that can interact directly with legacy phone systems, eliminating the need for staff to wait on hold or manually navigate IVRs (interactive voice response systems). The result is a faster, more scalable, and cost-effective approach to managing critical but time-consuming healthcare operations.
Designed specifically for healthcare providers, payers, and pharmacies, Infinitus AI bridges the gap between outdated systems and modern automation, allowing healthcare organizations to focus on delivering care instead of navigating bureaucracy.
Features
1. AI Voice Agents for Healthcare Calls
Infinitus provides AI voice agents capable of autonomously placing and handling phone calls to insurance companies, payers, and providers. These agents can ask questions, interpret responses, and capture structured data.
2. Automates Prior Authorizations and Verifications
The platform automates core administrative tasks such as:
Prior authorization status checks
Eligibility and benefits verifications
Referral coordination
Medical necessity reviews
3. Works with Legacy Phone Systems
Infinitus voice agents are designed to interact with standard phone systems and IVRs, meaning no APIs or integrations are needed with the payer or provider systems.
4. Secure and HIPAA-Compliant
The platform is fully compliant with HIPAA regulations, ensuring all patient and payer data is handled securely and confidentially.
5. NLP-Powered Understanding
The AI uses natural language processing (NLP) to understand questions and responses in real-time conversations, transcribe key information, and extract structured data from unstructured dialogue.
6. Seamless EHR and System Integration
Infinitus integrates with electronic health record (EHR) systems, CRM platforms, and internal administrative systems, enabling automatic data entry, tracking, and reporting.
7. Analytics and Insights Dashboard
Healthcare teams can monitor call success rates, average handling time, bottlenecks, and resolution outcomes through a real-time dashboard.
8. Human Escalation and Fail-Safes
If a call requires human judgment or encounters an unrecognized response, the agent can automatically escalate the case to a human staff member.
9. Scalability Across Workflows
From small clinics to large hospital networks, Infinitus is built to scale across departments, specialties, and locations — enabling large-scale operational efficiency.
10. Always-On Operation
Infinitus voice agents work 24/7, unlike human teams restricted by business hours, allowing healthcare organizations to process tasks around the clock.
How It Works
Infinitus streamlines manual call-based processes in healthcare through the following workflow:
Workflow Setup
Healthcare organizations define specific workflows for automation (e.g., verify insurance coverage for upcoming appointments).Agent Configuration
Infinitus configures voice agents tailored to each workflow. These agents are trained on payer phone trees, call scripts, and common response patterns.Automated Calling
The AI agent initiates a phone call to the payer or healthcare partner, navigates IVRs, and speaks to automated or human representatives to retrieve the needed information.Real-Time NLP and Data Capture
As the conversation unfolds, the AI uses NLP to understand spoken responses and extract key information (e.g., patient eligibility details, authorization numbers).Data Structuring and Delivery
Captured information is automatically structured into fields and entered into the organization’s systems (EHR, scheduling tool, or CRM).Exception Handling
If the AI cannot complete a task, it triggers human review or follow-up, ensuring no cases are left unresolved.Monitoring and Feedback Loop
Users can monitor the AI agent’s performance in a dashboard and provide feedback to continually improve workflows.
Use Cases
Eligibility and Benefits Verification
Before a patient’s visit, Infinitus can call payers to verify insurance coverage, copayments, deductibles, and network status.
Prior Authorization Checks
Reduce delays in treatment by automating calls to check prior authorization status for procedures or medications.
Referrals and Coordination
The platform can contact specialists or facilities to coordinate referrals, confirm appointments, and relay documentation.
Revenue Cycle Optimization
By automating data collection for claims and billing workflows, Infinitus reduces the administrative load on revenue cycle teams.
Pharmacy Benefit Checks
Pharmacies can use Infinitus to verify prescription benefits, drug coverage, and co-payments without waiting on hold.
Post-Acute Care and Follow-Ups
Hospitals and care providers can automate follow-up coordination and discharge-related communications with partner facilities.
Pricing
Infinitus AI does not publicly display pricing on its website. However, based on the nature of the platform and its enterprise use cases, pricing likely depends on:
Volume of calls handled per month
Number of workflows automated
Integration complexity with EHR or backend systems
Support level and customization requirements
Interested healthcare providers and enterprise teams can request a demo or speak directly with sales to receive a tailored quote.
Strengths
Purpose-built for the healthcare industry
Significantly reduces time and cost of phone-based admin tasks
No integration required with payer systems
HIPAA-compliant and secure by design
Works 24/7, improving operational throughput
Scales across departments and facilities
Voice AI handles real-time, natural conversations
Proven use cases with measurable ROI in clinical operations
Drawbacks
Limited to voice-based workflows (not email/fax/etc.)
Only applicable to healthcare use cases
Requires upfront configuration and workflow setup
Performance depends on call quality and payer phone systems
Human escalation is still needed in complex scenarios
No self-serve platform access; must engage via enterprise onboarding
Comparison with Other Tools
Infinitus AI vs. Robotic Process Automation (RPA)
RPA tools automate screen-based workflows. Infinitus focuses on voice communication automation, making it more suitable for use cases involving phone calls and IVRs.
Infinitus AI vs. Call Centers
Call centers require human agents to handle repetitive tasks. Infinitus reduces the need for human intervention by using AI agents, improving speed and reducing costs.
Infinitus AI vs. Traditional IVR Systems
Traditional IVRs route calls; Infinitus interacts with them to retrieve and act on information — transforming passive systems into active communication tools.
Infinitus AI vs. EHR Embedded Tools
EHR systems often lack automated phone call functionality. Infinitus complements EHRs by automating phone-based data collection and feeding results back into clinical workflows.
Customer Reviews and Testimonials
While Infinitus does not publish customer testimonials on its homepage, the platform highlights adoption by leading healthcare providers, payers, and digital health organizations. Healthcare teams that use Infinitus report:
Significant reduction in manual call time
Faster insurance verification workflows
Lower administrative burden on care teams
Improved patient experience and operational efficiency
Infinitus is especially valuable for revenue cycle leaders, prior auth teams, and clinical operations professionals aiming to streamline backend work without compromising compliance.
Conclusion
Infinitus AI is transforming the healthcare industry’s most repetitive and time-consuming communication workflows through AI-powered voice automation. By replacing phone calls traditionally handled by staff with smart agents, Infinitus enables healthcare providers and payers to operate more efficiently, reduce costs, and improve the patient experience.
In an industry that still relies heavily on manual phone-based tasks, Infinitus offers a future-ready solution that integrates seamlessly with legacy systems while paving the way for scalable automation.
