Howdy Health is a healthcare-focused conversational AI platform that automates patient outreach and follow-up using natural, human-like text conversations. Built for health systems, clinics, and care teams, Howdy helps providers connect with patients outside of clinical visits, enhancing engagement and improving care continuity.
With Howdy, healthcare organizations can automate check-ins, reminders, survey follow-ups, social needs assessments, and more—all via HIPAA-compliant SMS or chat. The platform’s AI understands patient responses and routes them accordingly, reducing the burden on clinical and administrative staff while increasing response rates and patient satisfaction.
Features
Howdy Health includes a range of powerful features designed to improve how care teams communicate with patients:
Conversational AI Engine: Enables natural, two-way text conversations with patients.
Automated Outreach: Schedules and sends reminders, check-ins, and follow-ups automatically.
Smart Response Handling: AI interprets patient replies and directs them to the appropriate care pathways.
Customizable Campaigns: Build and launch custom engagement workflows based on clinical goals.
Multilingual Support: Communicates in multiple languages to support diverse patient populations.
EHR Integration: Syncs with existing systems to trigger communication based on clinical data.
HIPAA-Compliant Messaging: Ensures data security and privacy across all interactions.
Analytics Dashboard: Tracks engagement metrics, response rates, and outcomes.
Social Needs Screening: Assesses SDOH (social determinants of health) via conversational surveys.
Escalation Routing: Flags urgent messages and connects patients with the right team member.
How It Works
Howdy Health simplifies patient communication using AI-driven, text-based automation. Here’s how the platform works:
Campaign Setup: Health systems define outreach goals—e.g., appointment reminders, chronic care check-ins, or post-visit surveys.
Message Delivery: Howdy sends personalized messages to patients via SMS or other channels.
Conversational AI Engagement: Patients reply in natural language, and Howdy’s AI understands, responds, and adapts the flow.
Routing & Alerts: When a patient indicates an issue (e.g., worsening symptoms or a need for assistance), Howdy flags the case and routes it to staff.
Outcome Tracking: Administrators and care managers review outcomes through a central dashboard and make data-driven decisions.
This automated model enables high-volume, high-quality engagement without requiring large call center teams or manual follow-up.
Use Cases
Howdy Health supports a wide variety of patient communication and engagement use cases:
Appointment Reminders: Reduce no-show rates with automated, interactive reminders.
Chronic Disease Management: Check in with patients managing conditions like diabetes or hypertension.
Post-Discharge Follow-Up: Monitor recovery and complications after hospital stays or surgeries.
Behavioral Health Engagement: Maintain contact with mental health patients between sessions.
Social Determinants of Health (SDOH) Screening: Identify food insecurity, transportation issues, and other barriers to care.
Vaccination Reminders & Education: Increase compliance with public health campaigns.
Preventive Care Outreach: Remind patients about screenings, wellness visits, or health assessments.
Pricing
Howdy Health does not list pricing publicly on its website. Pricing is available via custom quote, typically based on:
Number of patients or outreach volume
Use case complexity (e.g., SDOH screening, post-acute follow-up)
Required integrations (EHRs, CRM platforms)
Support and onboarding scope
Additional enterprise analytics or compliance requirements
To request a personalized demo and pricing information, healthcare providers can contact the Howdy team through https://sayhowdy.co/contact.
Strengths
Howdy Health offers several compelling benefits to healthcare organizations:
Automates repetitive outreach and follow-up tasks
Delivers personalized conversations at scale
Improves patient response rates and engagement
Reduces administrative burden on care teams
Highly customizable for different care programs
Multilingual, inclusive communication
EHR integration enhances data-driven engagement
Built for HIPAA compliance and healthcare use cases
Drawbacks
While Howdy Health is a strong engagement tool, some considerations include:
May require change management for clinical teams
Depends on patient access to mobile devices or SMS
Requires EHR integration for full functionality
Limited information on performance benchmarks publicly available
AI responses may need human oversight in complex cases
Comparison with Other Tools
Howdy Health operates in a growing market of healthcare communication and automation tools. Comparable platforms include:
Well Health: Strong patient messaging platform with broader enterprise capabilities.
Luma Health: Offers patient access and engagement features but focuses more on scheduling.
mPulse Mobile: Excels in health education and behavior change campaigns using conversational AI.
Klara: Primarily focused on internal practice messaging, not full engagement automation.
Howdy Health stands out with its lightweight deployment, flexible outreach workflows, and purpose-built conversational AI engine tailored to ongoing patient engagement.
Customer Reviews and Testimonials
While there are no public reviews on software marketplaces yet, the Howdy Health website and press materials include testimonials from early partners and health system leaders. Reported results include:
Significant reduction in missed appointments and manual follow-up work
Faster resolution of patient issues via AI-powered triage
Better patient experience through friendly, accessible communication
Sample feedback includes:
“Howdy has allowed our team to focus more on care and less on admin.”
“We’re engaging more patients with fewer resources.”
Conclusion
Howdy Health is a modern conversational AI platform that helps healthcare organizations engage patients efficiently, meaningfully, and at scale. With its smart messaging engine, customizable workflows, and HIPAA-compliant infrastructure, it automates routine communication while keeping the human touch in care delivery.
For healthcare providers looking to improve outreach, reduce no-shows, and build better patient relationships without expanding their administrative teams, Howdy Health offers a practical, intelligent solution tailored for today’s patient engagement challenges.
