Hostcomm is a UK-based provider of cloud communications solutions focused on improving customer engagement, sales productivity, and service delivery through automation and AI. Established in 2004, Hostcomm offers a suite of tools including hosted contact center platforms, AI voice bots, live chat, omnichannel messaging, predictive dialers, and secure payment systems.
Hostcomm’s services are designed for businesses that want to scale customer communications efficiently across multiple channels while maintaining high compliance and data security standards. Their solutions are hosted in the UK and support integrations with leading CRMs and platforms.
Features
Hostcomm delivers a wide range of communication and automation tools tailored to call centers, customer service teams, and sales departments.
Cloud Contact Center Platform
A hosted solution with predictive dialers, call routing, call recording, IVR, and performance analytics. Designed to manage outbound and inbound campaigns in a single interface.AI Voice Bots
Intelligent voice bots powered by speech recognition and natural language processing. These bots can handle common inquiries, schedule appointments, and route calls, freeing agents for complex queries.AI Chatbots and Live Chat
Hostcomm provides AI-driven web chat systems that can interact with customers 24/7, answer FAQs, qualify leads, and escalate to human agents as needed.Omnichannel Messaging
Integrate communication across multiple channels such as WhatsApp, SMS, email, and webchat from a unified platform, ensuring customers receive consistent support wherever they are.Secure Payment Solutions (PCI-DSS)
PCI-compliant payment processing tools for contact centers, including voice and web payment options that protect customer data.CRM Integrations
Supports integration with leading CRMs including Salesforce, Zoho, Microsoft Dynamics, and custom platforms.Campaign Management Tools
Real-time dashboards, performance tracking, call logging, and lead management tools help boost productivity and monitor campaign success.Speech Analytics and Compliance Tools
Monitor calls for quality assurance, keyword detection, and compliance adherence, reducing risk and improving service standards.
How It Works
Businesses sign up and choose the relevant contact center or chatbot solution.
Hostcomm sets up the cloud platform, hosted securely in UK data centers.
Businesses configure workflows, agent roles, phone numbers, and integrations.
AI chat or voice bots are trained using business-specific FAQs and logic flows.
Teams can begin using the system immediately via browser or desktop applications.
Hostcomm provides ongoing support, analytics, and optimization assistance.
Use Cases
Sales Teams: Run outbound campaigns using predictive dialers and automated lead follow-ups to improve conversions.
Customer Support: Handle high volumes of inquiries via chatbots and voice bots before escalating to live agents.
Appointment Booking: Use voice bots to confirm and schedule appointments for medical practices, financial services, and more.
Debt Collection and Payment Processing: Ensure secure handling of customer payments with PCI-compliant voice and web payment services.
Compliance-Driven Industries: Maintain strict control over data and communications with speech analytics and audit tools.
E-commerce and Retail: Automate pre-sale inquiries, order tracking, and customer service via webchat and WhatsApp integrations.
Pricing
Hostcomm offers custom pricing based on business size, user count, and service requirements. The company does not list fixed pricing on its website. Prospective clients can request a quote by filling out a contact form or scheduling a demo through the website. Pricing models typically depend on:
Number of agents or users
Required channels (voice, chat, email, etc.)
AI bot implementation and training
Integration and support needs
For the most accurate pricing, it is recommended to contact Hostcomm directly via https://www.hostcomm.co.uk/contact.
Strengths
Comprehensive cloud contact center tools in one platform
UK-based hosting ensures compliance with GDPR and local regulations
Advanced AI voice and chatbots reduce agent workload
Seamless integration with top CRM platforms
Omnichannel support improves customer experience across touchpoints
Secure, PCI-DSS-compliant payment processing
Experienced provider with 20+ years in the telecom and contact center industry
Drawbacks
No transparent or standard pricing available on the website
Initial setup and customization may require technical assistance
Primarily suited for mid-size to large businesses with contact center needs
Limited support for businesses operating outside the UK or EU region
Comparison with Other Tools
Compared to other cloud communication providers like Five9, Talkdesk, or Aircall, Hostcomm stands out for its UK-based hosting, customizable AI voice/chat solutions, and secure payment integrations. While global competitors may offer larger infrastructure or app ecosystems, Hostcomm’s strength lies in its tailored support, compliance readiness, and hands-on service model for UK-based and GDPR-compliant operations.
Customer Reviews and Testimonials
Hostcomm features verified customer testimonials on its website. Clients highlight the platform’s reliability, ease of use, and responsive support. Common praise includes improved campaign success rates, reduced call handling times, and seamless integration with business workflows.
For instance, customers mention saving hours each day through automation, increasing lead conversions, and benefiting from fast, personalized service from Hostcomm’s technical team.
You can find more case studies and feedback on the Hostcomm website under the “Case Studies” and “Testimonials” sections.
Conclusion
Hostcomm is a powerful, UK-based cloud contact center and AI automation platform designed to help businesses modernize their customer communications. With tools like predictive dialers, AI chatbots, voice bots, omnichannel messaging, and PCI-DSS-compliant payment processing, Hostcomm is ideal for sales, service, and support teams aiming to improve efficiency and customer satisfaction.
Whether you’re running outbound campaigns or need a scalable support system, Hostcomm provides a flexible, secure solution tailored to UK and EU businesses.
