Hilo is a tenant experience platform designed to strengthen the connection between commercial real estate landlords, property managers, and the people who occupy their buildings. By unifying communication, building services, and community engagement in one mobile and web-based platform, Hilo turns office buildings into smart, connected spaces that support modern workplace expectations.
As the office landscape evolves, Hilo helps property owners and managers meet the demand for flexible, digital-first experiences that tenants value. The platform enhances building accessibility, fosters community among occupants, and provides real-time data on engagement and satisfaction—all from a single dashboard.
From wellness events and tenant feedback to service requests and building updates, Hilo brings the entire building ecosystem into one intuitive platform, helping landlords increase retention, improve tenant satisfaction, and future-proof their properties.
Features
Mobile and Web App for Tenants
Hilo offers a sleek, branded app that serves as a hub for everything happening in and around the building—news, events, alerts, services, and more.
Building Communication Tools
Property teams can send instant messages, announcements, or emergency alerts directly to tenants, keeping everyone informed and connected.
Amenity Booking and Service Requests
Tenants can book shared spaces, request maintenance, or access concierge services through the platform, making day-to-day interactions seamless.
Events and Community Engagement
Hilo makes it easy to organize wellness programs, networking events, or building-wide initiatives. Tenants can RSVP, engage, and stay connected with others.
Feedback and Polling
Building managers can collect feedback, run surveys, and measure satisfaction to continuously improve tenant experiences.
Data Insights and Reporting
Property owners gain access to analytics on platform usage, tenant engagement, and communication effectiveness, helping guide decisions.
Flexible Integration
Hilo can integrate with third-party building systems, access controls, and management software to centralize operations.
Custom Branding
Each building or portfolio can be branded with its own identity, giving property owners a cohesive and professional look across all tenant touchpoints.
How It Works
Hilo works by centralizing all tenant-related services and experiences into one easy-to-use app and web dashboard. Property owners and managers begin by configuring their building’s profile, including amenities, communication settings, and services. The platform is then rolled out to tenants via mobile download or web access.
Once tenants are onboarded, they can receive announcements, join events, submit service requests, and interact with building staff and other tenants through the app. They can also access building information, book shared amenities, and participate in programs designed to enhance well-being and workplace satisfaction.
From the property team’s perspective, the Hilo dashboard provides tools to manage communications, monitor engagement, and review feedback in real time. The platform is scalable across portfolios and supports multi-tenant office buildings, coworking spaces, and mixed-use developments.
Use Cases
Commercial Office Buildings
Landlords use Hilo to modernize the tenant experience and offer digital-first amenities in traditional office settings.
Mixed-Use Developments
Property managers create a consistent tenant experience across residential, retail, and office spaces using Hilo’s flexible platform.
Coworking Spaces
Operators improve member engagement, community building, and space utilization with Hilo’s communication and booking tools.
Tenant Engagement Programs
Building teams launch wellness, ESG, and DEI initiatives through the platform, tracking participation and collecting feedback.
Portfolio Management
Real estate firms use Hilo across multiple buildings to streamline tenant communication, branding, and data collection under one system.
Hybrid and Flexible Work Support
Hilo helps buildings adapt to hybrid work by offering mobile tools that allow tenants to stay connected whether onsite or remote.
Pricing
Hilo operates on a customized pricing model tailored to the specific needs of each building or real estate portfolio. Costs depend on factors such as the number of tenants, square footage, platform modules used, and integration requirements.
While exact pricing is not listed publicly, Hilo typically provides quotes based on:
Building size and number of users
Level of customization and branding
Integration with existing property systems
Support and onboarding requirements
Property managers and owners can request a demo or quote directly through the Hilo website to explore what works best for their space.
Strengths
Hilo is a well-rounded platform that addresses the growing demand for digital, connected, and personalized tenant experiences in commercial real estate. It transforms buildings from static assets into dynamic, service-oriented environments.
Its real-time communication tools and amenity management features help reduce friction between tenants and management, increasing satisfaction and retention. The data analytics tools give landlords valuable insights into what tenants want, helping guide investments and property upgrades.
Hilo also stands out for its strong branding support and flexibility, which allows property teams to create a unified experience across a single building or an entire portfolio.
Drawbacks
Hilo is built for commercial property portfolios and professional spaces, which may not make it the right fit for smaller, standalone buildings or residential landlords looking for basic tenant communication tools.
Its value is most fully realized when fully integrated into a building’s ecosystem, which may require time and coordination with existing systems. Organizations without internal tech support might need additional onboarding assistance.
Additionally, some features, like analytics or integrations, may only be available at premium pricing tiers.
Comparison with Other Tools
Hilo competes with tenant experience platforms like Equiem, Spaceflow, and Lane.
Compared to Equiem, Hilo offers a simpler, more intuitive interface and faster onboarding, making it ideal for property teams looking to scale quickly. While Equiem offers strong retail integration, Hilo excels at providing a clean and focused experience for office properties.
Spaceflow also offers a mobile-first tenant app, but Hilo places a stronger emphasis on landlord-tenant alignment, communication, and event-driven engagement.
Lane is known for its enterprise-level integrations, but Hilo balances robust features with accessibility and user-friendliness, appealing to mid-size portfolios as well as large firms.
Customer Reviews and Testimonials
Property managers and landlords using Hilo praise its ease of use and immediate impact on tenant engagement. Many have noted improved communication, increased participation in community events, and better visibility into what matters most to their tenants.
Tenants themselves appreciate the convenience of having everything in one place—from building news to event invites and amenity booking. Several users report feeling more connected to their workplace community, even in hybrid work environments.
Real estate owners highlight how Hilo helps position their properties as forward-thinking and responsive, especially in competitive leasing markets where tenant experience is a key differentiator.
To explore more feedback, visit Product Hunt or read case studies available on the official Hilo website.
Conclusion
Hilo is helping commercial real estate move into the future by making buildings smarter, more connected, and more responsive to tenant needs. It brings together everything that makes a building feel welcoming—from communication and service requests to events and well-being programs—all into one seamless platform.
As hybrid work reshapes how we use office spaces, Hilo provides the digital foundation for stronger tenant relationships, higher satisfaction, and more sustainable operations. For property managers, landlords, and real estate developers looking to create high-performing, tenant-centric spaces, Hilo is a powerful and scalable solution.
