Hilo is a patient engagement platform that helps healthcare providers connect with patients more effectively through smart, automated communication. Built to improve health outcomes and reduce manual administrative work, Hilo empowers medical practices to send personalized, timely messages that encourage preventive care, follow-ups, and better treatment adherence.
The platform combines automated text messaging, phone calls, and emails with clinically relevant health education content, making it easier for practices to close care gaps, remind patients about appointments or screenings, and build trusted relationships over time.
Designed to integrate with leading electronic health record (EHR) systems, Hilo helps providers scale their outreach without adding complexity to clinical workflows.
Features
Hilo offers a suite of features designed to streamline patient communication and boost engagement:
Automated Outreach: Sends appointment reminders, vaccine alerts, check-up nudges, and more without manual input.
Personalized Messaging: Tailors content to patient demographics, health history, and language preferences.
Multi-Channel Communication: Reaches patients via SMS, email, and phone calls based on preferences.
Health Education Content: Delivers short, easy-to-understand videos and tips to support health literacy.
Care Gap Closure Tools: Alerts patients to overdue screenings, tests, or chronic condition follow-ups.
Two-Way Messaging: Allows patients to respond and interact with practices in real time.
EHR Integration: Syncs with leading EHR systems to access patient data and automate relevant outreach.
Multilingual Support: Communicates with patients in their preferred language.
Custom Campaigns: Practices can launch targeted campaigns for flu season, chronic care, wellness visits, and more.
HIPAA-Compliant Platform: Ensures secure, private communication that meets healthcare regulatory standards.
How It Works
Hilo is designed to run quietly in the background of a medical practice’s existing operations. Once integrated with the EHR system, Hilo automatically identifies patients who are due for visits, preventive screenings, vaccinations, or follow-ups.
Using AI-powered personalization, the platform selects the appropriate message template, translates it into the patient’s preferred language, and delivers it via the most effective channel—text, email, or voice.
Patients receive the message, which may include educational content (such as a video or tip), and can confirm appointments or respond directly, depending on the message type.
This fully automated communication cycle helps practices stay proactive with patient engagement while reducing the administrative workload on front-desk or care coordination teams.
Use Cases
Hilo supports a variety of use cases that align with the goals of primary care, specialty practices, and health systems:
Appointment Reminders: Reduce no-shows and cancellations through timely automated reminders.
Preventive Care Campaigns: Encourage patients to schedule screenings, annual exams, and vaccines.
Chronic Disease Management: Support patients with diabetes, hypertension, or asthma through regular check-ins.
Post-Visit Follow-Ups: Ensure patients adhere to treatment plans and attend follow-up appointments.
Care Gap Closure: Reach out to patients overdue for colonoscopies, mammograms, or lab work.
Patient Education: Improve health literacy through short, accessible educational content.
Population Health Management: Automate outreach for value-based care initiatives.
Language-Specific Messaging: Communicate clearly with diverse patient populations.
Pricing
Hilo does not publish public pricing on its website. Instead, the platform is offered through customized pricing plans based on the size of the practice, number of patients, desired features, and level of integration.
Factors that influence pricing include:
Number of providers or practice locations
Monthly outreach volume
EHR system compatibility
Support and onboarding services
Healthcare organizations interested in Hilo can request a tailored demo or quote through the Hilo contact page.
Strengths
Hilo offers several key strengths that make it an effective solution for modern healthcare communication:
Automates time-consuming administrative tasks
Improves patient satisfaction and health outcomes
Supports diverse populations with multilingual tools
Integrates seamlessly with most EHR systems
Reduces care gaps in value-based care settings
Delivers easy-to-understand health education
Customizable outreach based on clinical needs
Secure and compliant with healthcare privacy laws
Drawbacks
Despite its strengths, Hilo has a few limitations to consider:
No public pricing, which may hinder cost comparison for small practices
Requires EHR integration, which may take time depending on system compatibility
Focused on communication, not full patient portal features
Effectiveness depends on patient responsiveness to digital channels
May require staff training for initial setup and message customization
Comparison with Other Tools
Hilo operates in the patient engagement space alongside platforms such as Solutionreach, Luma Health, and OhMD.
Solutionreach offers more advanced patient portal features but can be costlier and more complex to implement.
Luma Health also provides two-way communication and integrates with EHRs, but is more enterprise-focused.
OhMD emphasizes HIPAA-compliant texting but lacks the automated content and education features of Hilo.
Hilo’s unique positioning comes from combining automated outreach with health literacy content, making it particularly effective for practices focused on preventive care, population health, and patient empowerment.
Customer Reviews and Testimonials
While Hilo does not yet list verified reviews on platforms like G2 or Capterra, the website features testimonials from healthcare providers who have used the platform to:
Reduce missed appointments
Close care gaps for preventive screenings
Improve patient satisfaction scores
Free up front-desk staff for higher-value tasks
One clinic manager noted, “Hilo allows us to stay ahead of care needs without adding more work to our staff,” while another provider stated, “Our patients respond better when the messages are in their language and easy to understand.”
More case studies and third-party reviews are likely to appear as adoption grows.
Conclusion
Hilo is a powerful patient engagement platform that helps healthcare providers deliver smarter, more proactive care through automated communication and personalized education. By reducing administrative workload and improving patient responsiveness, Hilo allows practices to focus more on outcomes and less on operations.
Whether you’re a small primary care office or part of a large health network, Hilo offers a scalable, secure, and effective way to boost engagement, close care gaps, and support better health across your patient population.
If your organization is looking to modernize patient communication and improve clinical outreach without burdening your staff, Hilo is a solution worth exploring.
