Conversica is a leading AI-powered revenue acceleration platform that offers intelligent virtual assistants for sales, marketing, and customer success teams. These AI assistants automate two-way conversations with leads, prospects, and customers across email, SMS, and web channels—freeing up human teams to focus on high-value tasks.
The platform is purpose-built for enterprise and mid-market organizations looking to scale customer engagement without expanding headcount. Conversica’s AI assistants can engage leads, follow up persistently, re-engage cold opportunities, schedule meetings, and support customers—mimicking human-like interactions with impressive accuracy and compliance.
Trusted by companies like AT&T, IBM, SAP, and Autodesk, Conversica helps marketing and sales teams improve conversion rates, reduce customer churn, and accelerate revenue with automated, human-like conversations.
Features
1. AI-Powered Revenue Digital Assistants (RDAs)
Pre-trained AI assistants engage leads and customers in natural, human-like dialogues across email and SMS.
2. Multichannel Outreach
AI assistants communicate via email, SMS, web chat, and other digital channels to maximize reach.
3. CRM and MAP Integrations
Seamlessly integrates with Salesforce, HubSpot, Marketo, Microsoft Dynamics, Oracle Eloqua, and other platforms.
4. Sales Conversion Assistance
Follow up with inbound leads, nurture them through sales funnels, and schedule meetings with sales reps.
5. Marketing Lead Engagement
Qualify marketing-generated leads and drive them into the pipeline automatically.
6. Customer Success Automation
Proactively check in with customers post-sale, collect feedback, and detect churn risks.
7. Prebuilt Conversational Playbooks
Leverage proven engagement strategies built for sales, marketing, onboarding, renewals, and more.
8. Human Escalation Handoff
Seamlessly hand over conversations to human reps when needed—context and conversation history are retained.
9. Multilingual Support
Conversica’s assistants can converse in several languages, including English, Spanish, Portuguese, and German.
10. Analytics and Reporting
Track assistant performance, conversation outcomes, lead engagement, and ROI through a robust analytics dashboard.
How It Works
Step 1: Connect Your CRM or Marketing Tools
Integrate Conversica with Salesforce, HubSpot, Marketo, or other tools to import and manage lead/customer data.
Step 2: Deploy an AI Assistant
Choose an assistant trained for sales, marketing, or customer success tasks. Configure conversation tone, escalation paths, and campaign goals.
Step 3: Start Conversations
Your assistant initiates or responds to conversations with leads/customers using intelligent prompts based on workflows and context.
Step 4: Qualify or Support Automatically
The AI assistant identifies buyer intent, schedules meetings, follows up persistently, and escalates high-priority responses to human reps.
Step 5: Analyze and Optimize
Use reporting tools to assess conversation outcomes, conversion rates, and engagement metrics. Optimize campaigns for better ROI.
This process enables large-scale, personalized engagement with minimal manual effort.
Use Cases
1. Lead Qualification and Nurturing
Follow up with marketing-qualified leads to determine sales readiness and schedule appointments.
2. Sales Pipeline Acceleration
Re-engage stalled opportunities or cold leads and bring them back into active conversations.
3. Customer Onboarding
Support new customers post-purchase with automated welcome emails, training reminders, and product education.
4. Renewal and Retention
Proactively check in before contract renewals, identify risk indicators, and re-engage disengaged customers.
5. Event and Webinar Follow-Up
Reach out to event attendees or registrants to drive post-event engagement and lead conversion.
6. Channel Partner Support
Automate communication with distributors, resellers, or partners for updates, training, and onboarding.
Pricing
Conversica does not publish detailed pricing on its website. Instead, the company offers custom pricing based on company size, use case, and number of assistants required.
However, based on industry insights, plans generally include:
Growth Packages:
Targeted at mid-size businesses
Includes 1–2 AI assistants
Integrates with basic CRM and marketing platforms
Focuses on sales or marketing automation
Enterprise Packages:
Suitable for large-scale deployments
Includes multiple assistants for sales, marketing, and customer success
Full CRM/MAP integration
Dedicated customer success and onboarding support
Free Demo & Consultation
Prospective users can book a live demo and receive a tailored quote at https://www.conversica.com/request-demo
Strengths
Proven Enterprise Scalability: Deployed by global brands and high-volume B2B teams.
Natural Language Conversations: Feels human-like and adaptive—far beyond scripted chatbots.
Persistent Follow-Up: AI assistants consistently follow up until a response is received, improving conversion.
Human Handoff: Smooth transition from AI to human reps improves efficiency and customer experience.
Industry-Specific Playbooks: Prebuilt, tested conversation flows reduce time-to-value.
Multilingual Capabilities: Global-ready solution for international teams.
Drawbacks
Custom Pricing Only: No transparent pricing may deter smaller businesses or self-serve users.
Enterprise-Focused: May be more complex and feature-heavy than needed for small businesses or startups.
Initial Setup Required: Implementation and integration may require onboarding support and technical involvement.
Limited Flexibility for Custom Use Cases: Best used within pre-defined sales and success workflows.
Comparison with Other Tools
Conversica vs. Drift
Drift focuses more on conversational marketing and live chat. Conversica excels in email/SMS automation with a persistent, assistant-like follow-up.
Conversica vs. Outreach
Outreach provides a sales engagement platform with manual controls. Conversica automates conversations entirely through AI agents.
Conversica vs. Exceed.ai
Exceed.ai is a close competitor with similar AI assistant capabilities. Conversica offers more maturity, enterprise support, and use-case depth.
Conversica vs. HubSpot Sequences
HubSpot offers automated email follow-ups, but Conversica’s AI can handle two-way, intelligent conversations without human intervention.
Customer Reviews and Testimonials
Conversica is used by companies across industries, with reviews emphasizing lead conversion and customer retention improvements:
“We’ve doubled our lead engagement rates since implementing Conversica. The AI assistant never misses a follow-up.” – Marketing Director, B2B SaaS
“Conversica helped our sales team focus only on leads ready to buy, saving us hours per week.” – Sales Manager, Technology Firm
“The customer success assistant checks in with clients automatically and flags those at risk—we’ve seen a 15% retention boost.” – VP of Customer Experience
Users praise the platform for its scalability, automation depth, and ROI impact on sales and customer success operations.
Conclusion
Conversica is a powerful AI platform that automates meaningful, two-way conversations with leads and customers at scale. By acting as a virtual extension of your sales, marketing, or customer success team, Conversica reduces manual work, increases engagement, and shortens the path to revenue.
For mid-market and enterprise organizations aiming to scale their outreach and support without overwhelming human teams, Conversica offers a proven, AI-driven solution that drives results.
