Canny is an AI-powered feedback management and product development platform designed to help businesses, SaaS companies, and startups efficiently collect, organize, and act on customer feedback. With AI-driven insights, roadmap planning, and feature prioritization, Canny enables product teams to improve decision-making, increase user engagement, and build better products based on real customer needs.
Canny seamlessly integrates with Slack, Jira, Intercom, GitHub, and project management tools, making it the perfect solution for teams looking to centralize feedback, manage feature requests, and align their product roadmap with customer expectations.
Features
- AI-Powered Customer Feedback Collection
- Capture user feedback from multiple sources (website, email, in-app widgets)
- AI categorizes feature requests and groups similar suggestions automatically
- Smart Feature Request Prioritization
- AI analyzes and ranks feature requests based on customer demand and business impact
- Helps product managers focus on high-value improvements
- Customizable Public & Private Roadmaps
- Create transparent roadmaps to share with customers and stakeholders
- AI suggests priority features based on trends and voting patterns
- AI-Powered Sentiment Analysis
- Automatically detects positive, negative, and neutral feedback trends
- Helps teams understand user pain points at scale
- Centralized Feedback Portal & Community Voting
- Users can submit ideas, vote on existing feature requests, and engage with discussions
- Helps teams validate new features before development
- Seamless Integrations with Product & Support Tools
- Connects with Slack, Jira, Trello, GitHub, Intercom, and Zapier
- Enables real-time collaboration between product, development, and support teams
- AI-Driven Insights & Analytics
- Tracks feature request trends, customer engagement, and satisfaction
- Provides data-driven decision-making for product teams
- Automated Status Updates & Customer Notifications
- AI automatically updates users on the status of their feature requests
- Keeps customers engaged and informed throughout the development process
- API & Webhooks for Custom Workflows
- Automate feedback collection, tracking, and reporting
- Customize Canny to fit into existing product management workflows
- Enterprise-Grade Security & User Permissions
- Role-based access control for team collaboration
- Ensures secure data handling for customer feedback
How It Works
- Collect Feedback & Feature Requests
- Users submit feedback via in-app widgets, community boards, or integrations
- AI Categorizes & Prioritizes Requests
- AI groups similar feature requests and ranks them based on demand
- Create a Roadmap & Gather User Votes
- Share public or private roadmaps with customers and internal teams
- Track Progress & Notify Users
- Keep users informed with automated updates and changelogs
Use Cases
- SaaS & Software Companies
- Collect and prioritize feature requests from users
- Improve customer engagement and product direction
- Startups & Product Teams
- Align product development with real user needs
- Manage feedback efficiently without spreadsheets
- Customer Support & Success Teams
- Centralize user suggestions and reduce duplicate feature requests
- Close the loop by notifying customers when their request is implemented
- Community & User-Driven Platforms
- Create public roadmaps where users can vote on features
- Increase customer retention by involving users in product decisions
- Enterprise Product Management
- AI-driven feedback analytics for large teams
- Secure role-based access and API integrations for workflow automation
Pricing
Canny offers flexible pricing based on business size and needs.
- Free Plan (For Startups & Small Teams)
- Basic feedback collection & roadmap features
- Limited integrations and AI-powered prioritization
- Growth Plan (For Scaling Businesses)
- Advanced feedback analytics, automation, and integrations
- AI-powered feature prioritization & sentiment analysis
- Enterprise Plan (Custom Pricing)
- Full API access, dedicated support, and custom workflows
- Enterprise security & role-based permissions
For full pricing details, visit the Canny Pricing Page.
Strengths
- AI-Powered Feedback Prioritizationfor better product decisions
- Seamless Integrationswith Slack, Jira, Intercom, and GitHub
- Transparent Public Roadmaps & Community Engagement
- Real-Time Sentiment Analysis & Feature Request Tracking
- Enterprise-Grade Security & API for Custom Workflows
Drawbacks
- Free Plan Has Limited Integrations & Features
- AI-Powered Prioritization May Require Manual Adjustments
- Best Results Require Active Customer Engagement
Comparison with Other Tools
Canny vs. Productboard
- Canny is focused on customer-driven feedback, while Productboard offers broader product management features
- Canny has public voting & roadmaps, which Productboard lacks
Canny vs. Trello
- Canny is built for feature request tracking, while Trello is a general task management tool
- Canny includes AI-powered feedback analysis, which Trello does not
Canny vs. UserVoice
- Canny is more affordable & startup-friendly, while UserVoice is enterprise-focused
- Canny has a modern UI & better integrations, whereas UserVoice can be complex
Customer Reviews and Testimonials
Positive Feedback
- “Canny transformed how we collect and prioritize customer feedback!”– SaaS Product Manager
- “The AI-powered insights help us focus on the most impactful features.”– Startup Founder
Constructive Criticism
- “Would love more AI-driven automation for feedback categorization.”– Product Manager
- “Free plan is useful, but integrations require an upgrade.”– Small Business Owner
Conclusion
Canny is a powerful AI-driven customer feedback and product management platform that helps businesses collect, prioritize, and act on user feedback effectively. With AI-powered insights, roadmap planning, and seamless integrations, it’s the perfect tool for SaaS companies, startups, and enterprises looking to improve their product based on real customer needs.
Whether you’re building a new product, refining an existing one, or managing customer feature requests, Canny ensures an organized, data-driven approach to feedback management.
Want to streamline your customer feedback process? Visit Canny today.
