Gluu is a cloud-based process management platform designed to help organizations document, execute, and continuously improve their business processes. The platform bridges the gap between strategy and execution by aligning people, processes, and systems in a single interface. Built with non-technical users in mind, Gluu enables teams to visualize processes, assign responsibilities, standardize work instructions, and ensure compliance across departments. It is ideal for companies seeking to empower employees to take ownership of their workflows and improve operational efficiency.
Features
Gluu includes a comprehensive suite of tools that support end-to-end process governance:
Process Mapping: Visual drag-and-drop editor to create and maintain process diagrams.
Role-Based Workflows: Assign responsibilities and access rights based on employee roles.
Task Management: Automate recurring tasks and track their completion in real-time.
Work Instructions & SOPs: Attach guides, forms, and checklists directly to each activity.
Process Versioning: Keep track of changes with audit trails and version control.
Compliance Tracking: Monitor process adherence and policy acknowledgments.
Search & Navigation: Easy access to all documented processes and related content.
Collaboration Tools: Commenting and notifications to facilitate team communication.
These features help reduce ambiguity, enhance accountability, and make business processes more transparent and consistent.
How It Works
Gluu operates as a Software-as-a-Service (SaaS) platform accessible from any browser. Users can start by mapping out business processes with its intuitive editor, then link each task or activity to the relevant role within the organization. Documents, forms, videos, and work instructions can be attached to each step to guide execution. Once processes are published, employees receive automated tasks, alerts, and updates. Managers can track performance, collect feedback, and review compliance through visual dashboards and reports. Integration with third-party tools like Microsoft 365 enhances usability in everyday workflows.
Use Cases
Gluu is used by companies across industries to streamline operations, improve onboarding, and ensure compliance. A manufacturing firm may use Gluu to standardize production workflows and safety procedures. A service company can document customer onboarding processes to improve consistency. HR teams use Gluu for employee onboarding and policy management, while IT departments track internal processes for audits. It’s especially effective for SMEs and mid-sized companies with distributed teams seeking to replace scattered documents and spreadsheets with a unified process platform.
Pricing
Gluu offers transparent, subscription-based pricing with the following plans (as per the official website at the time of writing):
Starter Plan: €9 per user/month – includes core features for smaller teams, limited to 10 users.
Growth Plan: €15 per user/month – includes process versioning, audits, and advanced user management.
Enterprise Plan: Custom pricing – designed for larger organizations with additional support, integrations, and compliance needs.
All plans include access to core features like process mapping, tasks, and SOP management. A free trial is available, and billing is based on active users only.
Strengths
Gluu’s strength lies in its simplicity and focus on usability for business users, not just process specialists. The no-code interface and visual process editor make it easy for any team to document and manage their workflows. Its role-based structure ensures clarity in task ownership, reducing process ambiguity. The platform promotes standardization and continuous improvement, making it ideal for ISO compliance and operational scaling. Its integration with Microsoft tools further enhances productivity in organizations already using Microsoft 365.
Drawbacks
Gluu may not be suitable for large enterprises requiring complex process automation or deep system integrations. It focuses on human-centric processes rather than full automation, which could limit functionality for IT-heavy workflows. While excellent for documentation and task execution, organizations looking for advanced analytics or robotic process automation (RPA) will need to integrate with external tools. Additionally, the platform’s reliance on user adoption means success may vary based on team engagement and training.
Comparison with Other Tools
Compared to tools like Lucidchart, Tallyfy, or Process Street, Gluu offers a more unified approach to both documenting and executing processes. Lucidchart excels in diagramming but lacks task execution features. Tallyfy and Process Street focus on task flows but may not offer the same depth in process ownership or role-based visibility. Gluu combines process mapping, SOPs, task management, and compliance into one interface, making it ideal for organizations seeking an all-in-one business process management (BPM) solution.
Customer Reviews and Testimonials
Gluu receives high marks from users for its intuitive design and ability to improve operational clarity. Customers appreciate the platform’s ease of use, fast onboarding, and the ability to link instructions directly to each task. Testimonials highlight reduced onboarding time, increased process consistency, and improved cross-departmental communication. Businesses also report enhanced audit readiness due to better documentation and role clarity. Support is described as responsive, and the learning curve is minimal for most users.
Conclusion
Gluu is a practical and accessible business process management platform built for teams that need to document, manage, and improve their workflows without complex software. Its intuitive design, combined with role-based task execution and integrated SOP management, makes it an excellent fit for organizations seeking clarity, accountability, and process ownership. Whether preparing for audits, scaling operations, or streamlining onboarding, Gluu empowers teams to work smarter with well-defined processes and collaborative tools.
