CrossHatch is a purpose-built clinical collaboration platform that modernizes communication in hospitals and health systems. Unlike traditional pagers, phones, or fragmented texting apps, CrossHatch delivers real-time, context-aware messaging that integrates directly with EHR data.
Designed for physicians, nurses, and support staff, CrossHatch simplifies care team coordination by automatically identifying and routing messages to the correct on-call or assigned provider. It reduces unnecessary back-and-forth communication, shortens time-to-response, and minimizes care delays.
Built with clinical workflows and data privacy in mind, CrossHatch is HIPAA-compliant, secure, and designed to scale across entire health systems.
Features
CrossHatch includes a robust set of features tailored to the communication needs of modern hospitals:
EHR-Integrated Messaging: Syncs with EMR data to automatically route messages based on patient context.
Smart Routing: Automatically identifies the right provider (e.g., covering physician or on-call nurse) for a specific patient or task.
Real-Time Collaboration: Enables quick messaging across care teams with mobile or desktop access.
Role-Based Communication: Message teams by role (“ICU attending,” “Surgery resident,” etc.) rather than by individual names.
Patient-Centric Threads: Group conversations by patient to maintain context and reduce duplication.
Secure, HIPAA-Compliant Chat: Encrypted messaging ensures compliance with privacy standards.
Notifications and Escalations: Smart alerts and escalation workflows ensure no critical communication is missed.
Availability Awareness: Shows current roles and schedules to avoid messaging the wrong person.
Cross-Department Coordination: Improves interdisciplinary handoffs and consult workflows.
Mobile & Desktop Apps: Access messages anytime via smartphone or workstation.
How It Works
CrossHatch integrates directly with the hospital’s EHR system to become a real-time communication layer that understands clinical context. Here’s how the platform works:
Integration with EHR & Schedules: CrossHatch syncs with patient assignments, roles, and clinical service schedules.
Smart Message Routing: When a user sends a message, CrossHatch determines the right person to receive it based on role, patient, or service.
Patient-Centric Threading: Messages are automatically grouped by patient, ensuring all team members see the same information in context.
Real-Time Notifications: Recipients are alerted instantly via mobile or desktop, with fail-safes for missed or escalated messages.
Secure Collaboration: All messages are encrypted and auditable for compliance purposes.
The result is faster communication, better task delegation, and reduced delay in patient care.
Use Cases
CrossHatch is ideal for hospitals and clinical settings that require fast, accurate, and secure team communication:
Inpatient Care Coordination: Route messages between nurses, residents, attendings, and ancillary teams.
On-Call Coverage Communication: Automatically identify who is responsible without manual lookup.
ED to Floor Admissions: Speed up handoffs from emergency departments to inpatient units.
Consult Requests: Simplify communication between requesting and consulting teams.
Multidisciplinary Rounds: Keep everyone aligned with shared, patient-threaded updates.
Task Delegation: Assign and track clinical tasks via in-app notes and messages.
Critical Lab Follow-Ups: Ensure urgent findings are sent to the right providers instantly.
Pricing
CrossHatch does not publish pricing on its public website. It offers custom pricing models based on factors such as:
Number of hospital beds or clinical users
Integration requirements with EHR and scheduling systems
Deployment scale (pilot vs enterprise)
Ongoing support and customization needs
Hospitals and health systems can request a demo and customized pricing through the CrossHatch contact page.
Strengths
CrossHatch delivers several unique advantages in the clinical communication space:
EHR-aware messaging improves accuracy and speed
Role- and patient-based routing reduces miscommunication
Reduces phone tag, delays, and paging inefficiencies
Enhances interdisciplinary care coordination
Fully secure and HIPAA-compliant
Scales easily from department pilots to full hospitals
Designed for the clinical environment—unlike generic chat apps
Minimal training required; intuitive interface
Drawbacks
While CrossHatch is highly capable, there are a few considerations to be aware of:
Initial integration with EHR and schedules requires IT coordination
Not designed for outpatient or ambulatory settings
Focused on messaging—not a full task management or EHR replacement
Effectiveness depends on consistent user adoption
Pricing not transparent—requires custom quote
Comparison with Other Tools
CrossHatch fits into the category of clinical collaboration platforms, alongside tools like:
TigerConnect: Broad communication platform for healthcare; strong messaging, but less EHR-native.
Vocera: Offers voice and messaging devices; requires hardware investment.
PerfectServe: Strong on call schedule routing but may involve steeper learning curves.
Microsoft Teams (Healthcare Edition): Good for enterprise communication, but not optimized for clinical context.
What sets CrossHatch apart is its EHR-native design, smart role-based routing, and patient-threaded collaboration, making it purpose-built for real-world hospital workflows.
Customer Reviews and Testimonials
While CrossHatch does not publish third-party reviews on platforms like G2 or Capterra, its website highlights adoption in leading hospitals and health systems.
User feedback includes:
“We replaced pagers and phone calls with instant messaging that actually works.”
“CrossHatch helped us reduce care delays and improve clinical efficiency.”
“It routes messages exactly where they need to go—no more guesswork.”
Early adopters report measurable reductions in communication breakdowns, time-to-response, and paging volume.
Conclusion
CrossHatch is reimagining hospital communication with a secure, intelligent, and EHR-integrated messaging platform built for the clinical environment. By routing the right message to the right person at the right time, CrossHatch reduces friction in care coordination and helps teams deliver faster, safer patient care.
Its patient-centered threads, smart role detection, and HIPAA-compliant architecture make it an essential upgrade over outdated paging systems and siloed apps. For hospitals looking to modernize their clinical communication infrastructure without overwhelming staff, CrossHatch offers a practical, scalable, and results-driven solution.
