Tungsten Automation (formerly Kofax) is a leading provider of intelligent document processing (IDP), workflow automation, and AI-driven data capture solutions. Designed to help businesses automate document-heavy processes, Tungsten Automation uses a combination of AI, machine learning, and robotic process automation (RPA) to reduce manual effort, improve data accuracy, and accelerate operations across finance, legal, logistics, healthcare, and government sectors.
With decades of industry experience and a global client base, Tungsten Automation’s platform empowers organizations to digitize, classify, extract, and validate data from structured and unstructured documents at scale. This supports a wide range of business functions—from invoice processing to claims handling and contract analysis.
Features
Intelligent Document Processing (IDP)
Automate the capture, classification, and extraction of data from documents including invoices, purchase orders, contracts, and forms.
AI and Machine Learning Capabilities
Use pretrained models and custom AI to understand unstructured data, adapt to new document types, and improve accuracy over time.
Robotic Process Automation (RPA)
Build and deploy software robots that automate repetitive tasks, such as data entry, system updates, and application switching.
Workflow Orchestration
Design and automate end-to-end business processes using low-code tools and visual builders.
Natural Language Processing (NLP)
Enable deeper understanding of text-based content such as emails, legal documents, and customer correspondence.
Document Classification
Automatically route documents to the appropriate workflows using AI-powered classification engines.
Compliance and Audit Trails
Ensure traceability with full audit logs, role-based access controls, and data governance features.
Cloud and On-Premises Deployment
Deploy in public cloud, private cloud, hybrid, or on-premises environments to meet enterprise requirements.
Extensive Integration Ecosystem
Connect with ERP, CRM, ECM, and line-of-business applications such as SAP, Salesforce, Microsoft, and Oracle.
Real-Time Analytics and Dashboards
Gain actionable insights into document workflows, processing times, and error rates.
How It Works
Tungsten Automation digitizes document-centric processes in a few key steps:
Document Ingestion
Upload or scan documents from email, web portals, fax, or physical files into the platform.AI-Powered Classification and Extraction
The system identifies document types (e.g., invoice vs. contract), extracts relevant data fields, and validates them against business rules.Workflow Routing
The extracted data is routed to downstream systems or workflows such as ERP entry, approval chains, or archives.Automation Execution
Software robots execute defined tasks, such as updating records, sending alerts, or reconciling financial data.Review and Monitoring
Users can review flagged items, monitor performance dashboards, and audit historical transactions in real time.
Use Cases
Accounts Payable Automation
Extract data from invoices and automate PO matching, validation, and posting to ERP systems.
Legal Document Management
Classify and extract terms, clauses, and key entities from contracts for faster review and compliance tracking.
Healthcare Claims Processing
Process patient forms, insurance claims, and EHR data with high accuracy and speed.
Logistics and Shipping
Automate the processing of bills of lading, customs documents, and freight invoices.
Government Document Handling
Digitize and automate citizen-facing forms, regulatory paperwork, and permit approvals.
Customer Onboarding
Accelerate KYC, identity verification, and document validation processes in financial services.
Pricing
Tungsten Automation provides customized pricing based on the size of the organization, deployment type (cloud vs. on-premises), volume of documents processed, and required modules.
Typical pricing considerations include:
Number of users and workflows
Document volume (pages/month)
Features selected (IDP, RPA, analytics, etc.)
Integration complexity
Support and SLA requirements
For detailed pricing and a personalized quote, organizations can contact the sales team or request a demo.
Strengths
Industry-Leading IDP Capabilities
Tungsten Automation has decades of expertise in document processing, especially for high-volume enterprise needs.
Modular and Scalable
Solutions can be adopted individually (e.g., invoice automation) or as part of an end-to-end digital transformation initiative.
Advanced AI and NLP
Supports intelligent handling of unstructured documents like legal texts and handwritten forms.
Enterprise-Grade Integrations
Seamlessly integrates with SAP, Oracle, Microsoft, and other core enterprise systems.
Flexible Deployment Models
Deploy on-premises, in private cloud, or fully hosted environments to meet IT and compliance requirements.
Proven ROI
Clients report significant cost savings, error reduction, and processing time improvements after deployment.
Drawbacks
Enterprise Focused
Not ideal for small businesses or teams with low document volumes due to cost and implementation effort.
Requires Technical Setup
Initial configuration and training of AI models may require IT and consulting support.
Interface Complexity
The platform is feature-rich, which may overwhelm new users without adequate onboarding or training.
Customization Overhead
Highly customizable workflows may require time and technical expertise to design optimally.
Comparison with Other Tools
Tungsten Automation vs. UiPath
UiPath is primarily an RPA tool, while Tungsten offers both RPA and strong native document processing capabilities.
Tungsten Automation vs. ABBYY Vantage
Both offer intelligent capture, but Tungsten Automation provides broader end-to-end automation, including workflow orchestration and system integrations.
Tungsten Automation vs. Microsoft Power Automate
Power Automate is suited for simpler workflows and smaller teams. Tungsten is built for complex, document-heavy enterprise processes.
Tungsten Automation vs. Hyperscience
Hyperscience focuses on AI-powered document capture, whereas Tungsten offers a more comprehensive automation stack, including analytics and governance.
Customer Reviews and Testimonials
Tungsten Automation serves thousands of customers across sectors like banking, healthcare, logistics, and government:
“We reduced our invoice processing time by 70% and cut manual data entry almost entirely.”
— Finance Director, Global Manufacturing Firm
“Tungsten Automation helped us digitize our claims processing, saving hours per day in paperwork.”
— Healthcare Operations Manager
“We now process legal contracts 3x faster and with fewer errors, thanks to intelligent document classification.”
— Legal Services Lead
Client success stories and case studies can be found on the official site.
Conclusion
Tungsten Automation is a trusted leader in AI-driven document and workflow automation, helping large organizations eliminate paper bottlenecks, reduce manual labor, and achieve operational efficiency. Its combination of IDP, RPA, and low-code orchestration makes it an ideal solution for enterprise-grade digital transformation.
Whether you’re in finance, healthcare, logistics, or the public sector, Tungsten Automation delivers the tools you need to turn documents into data—and data into action.
