Tiledesk

Tiledesk is a powerful open-source customer engagement platform that integrates AI chatbots, live chat, and multi-channel messaging into a single unified interface. It allows businesses to build seamless conversational experiences that span across websites, mobile apps, WhatsApp, Facebook Messenger, and more.

Designed to support both technical teams and non-technical users, Tiledesk helps reduce customer service costs, automate lead generation, and enable 24/7 user engagement through AI-powered conversational interfaces. Its standout features include drag-and-drop bot builders, human handoff, omnichannel integrations, and a developer-friendly architecture.

Whether you’re a startup looking to boost lead capture or an enterprise seeking scalable customer support automation, Tiledesk offers a highly flexible, open-source alternative to commercial chatbot solutions.

Features of Tiledesk

Omnichannel Messaging

Tiledesk supports real-time communication across multiple platforms including:

• Website and in-app chat

• WhatsApp (via official Business API)

• Facebook Messenger

• Telegram

• Email

This ensures customers can reach you wherever they are.

Visual Bot Builder

Users can create chatbots using a drag-and-drop flow editor—no coding required. Define chatbot logic, response conditions, quick replies, and fallback actions intuitively.

Human Handoff to Live Agents

Enable smooth transitions between bots and human agents when the bot is unable to assist. Agents can handle live conversations via a unified dashboard.

Open-Source and Self-Hosting

Tiledesk is fully open-source under an Apache 2.0 license. Users can deploy the platform on their own infrastructure for maximum data control, customization, and security.

Customizable Widget and UI

The web chat widget is fully customizable to match your brand’s look and feel. Modify fonts, colors, icons, and behavior using simple config options.

AI Chatbots with NLP Integration

Tiledesk allows integration with external NLP engines like Dialogflow and OpenAI. This means you can power your chatbot with natural language understanding and advanced generative AI capabilities.

CRM and Automation Tools

Manage contacts, capture leads, automate workflows, and route conversations based on business logic and customer data.

Analytics and Reporting

Access metrics such as response time, user satisfaction, chatbot engagement, and conversation history to optimize support performance.

Collaborative Inbox

Assign tickets to teams, track progress, and collaborate within a single agent interface—ideal for distributed customer support teams.

Mobile SDKs

Tiledesk offers Android and iOS SDKs, enabling in-app messaging experiences on mobile platforms.

How Tiledesk Works

1. Installation or Cloud Signup
   You can use Tiledesk through its hosted SaaS platform or install the open-source version on your own server. Once installed, configure channels and invite your team.

2. Create Chatbots or Live Chat Flows
   Use the visual bot builder to set up flows, FAQs, lead forms, and conditional logic. Integrate AI if needed via NLP platforms.

3. Deploy Web Widget or Integrate Channels
   Add the Tiledesk widget to your website, mobile app, or connect channels like WhatsApp or Facebook Messenger.

4. Engage Visitors and Customers
   The bots can handle initial queries, capture contact info, or book appointments. When needed, conversations are handed over to live agents.

5. Monitor and Improve
   Use analytics to track engagement, resolve issues faster, and continuously improve workflows and bot accuracy.

Use Cases for Tiledesk

Customer Support Automation

Deploy bots to answer common customer questions, reducing the volume of tickets your team handles and enabling 24/7 support.

Lead Generation and Qualification

Engage visitors instantly and collect lead data with interactive chatbot flows. Route qualified leads directly to your CRM or sales team.

Appointment Booking

Automate bookings through conversational interfaces, complete with calendar integrations and reminders.

E-commerce Assistance

Guide customers to products, manage post-sale queries, and upsell via chat on your storefront.

Helpdesk Ticketing

Use Tiledesk as a lightweight helpdesk, with features for ticket assignment, response management, and agent collaboration.

In-App Messaging

Deliver real-time support inside mobile apps using Tiledesk’s SDKs, helping retain users and resolve issues proactively.

Pricing of Tiledesk

As of June 2025, Tiledesk offers both free open-source software and cloud-based SaaS plans:

Self-Hosted (Free)

• Full open-source access via GitHub

• No limits on users, conversations, or bots

• Community support

• Requires self-maintenance and infrastructure

Cloud Plans (Monthly Pricing)

1. Free Plan

   • 1 chatbot

   • 2 agents

   • Limited integrations

   • Basic analytics

2. Pro Plan – Starting at $39/month

   • 5+ chatbots

   • 5 agents

   • Omnichannel integrations (e.g., WhatsApp, FB)

   • CRM automation

   • Email and priority support

3. Enterprise Plan – Custom Pricing

   • Unlimited agents and bots

   • Advanced integrations and custom SLAs

   • Onboarding support

   • AI/NLP integrations and audit logs

For detailed and updated pricing, visit: https://tiledesk.com/pricing

Strengths of Tiledesk

• Open-source and self-hostable

• No-code bot builder for ease of use

• Strong omnichannel support (web, WhatsApp, FB, Telegram)

• Easy integration with NLP tools like Dialogflow and OpenAI

• Customizable and developer-friendly

• Free to get started; scalable for enterprise

• API-first design for custom use cases

• Collaborative inbox for real-time agent management

Drawbacks of Tiledesk

• Self-hosting requires technical expertise

• Some enterprise features are gated behind paid plans

• Limited native CRM compared to full-scale platforms

• UI may be less polished compared to larger SaaS competitors

• Slack or Microsoft Teams integrations are not native as of writing

• Smaller community compared to tools like Botpress or Rasa

Comparison with Other Tools

Tiledesk vs. Intercom

Intercom is a commercial tool focused on growth marketing and support. Tiledesk offers open-source flexibility, making it better for privacy-focused or budget-conscious teams.

Tiledesk vs. Chatwoot

Both are open-source. Chatwoot is more focused on ticketing and email-based support, whereas Tiledesk emphasizes chatbots and omnichannel messaging.

Tiledesk vs. Botpress

Botpress is an open-source bot engine with NLP capabilities but lacks built-in live chat and omnichannel support. Tiledesk offers an all-in-one solution.

Tiledesk vs. Drift

Drift is tailored to sales teams with real-time lead engagement. Tiledesk is more flexible, suitable for support, lead capture, and automation without vendor lock-in.

Customer Reviews and Testimonials

Tiledesk has received strong reviews from startups and SMEs for its ease of use, customization options, and cost-effectiveness:

“We replaced multiple tools with Tiledesk. The open-source deployment gives us complete control over our data and customer interactions.” – CTO, E-commerce Brand

“Tiledesk helped us automate 40% of our support queries with minimal setup.” – Support Manager, SaaS Startup

“For a free tool, Tiledesk delivers impressive value—especially with WhatsApp and bot support built in.” – Digital Marketer, SMB

Tiledesk has been featured on Product Hunt and GitHub, with an active developer community and regular updates.

Conclusion

Tiledesk offers a compelling, open-source solution for businesses seeking to modernize customer engagement through chatbots, live chat, and omnichannel messaging. With its blend of no-code tools and developer flexibility, it empowers teams to deploy scalable conversational experiences—without breaking the bank or sacrificing control.

Whether you’re a solo founder, a growing startup, or a large enterprise with specific compliance needs, Tiledesk stands out as a robust, customizable platform for support automation and lead generation.