Synthreo is an AI-driven platform purpose-built to help telecommunications companies automate and optimize network operations using digital twins. By creating intelligent digital representations of telecom workflows, processes, and infrastructures, Synthreo enables telcos to visualize, simulate, and automate their service delivery and operational activities.
In an industry driven by complex infrastructure and rapid service evolution, Synthreo helps streamline service fulfillment, assurance, and network planning—all while reducing costs and manual effort. At its core, Synthreo empowers telcos to become more agile, intelligent, and customer-centric through process automation and predictive intelligence.
Synthreo’s digital twin technology bridges the gap between IT and network operations, enabling telecom providers to orchestrate complex tasks like service provisioning, change management, and fault resolution faster and with higher accuracy.
Features
AI-Powered Digital Twins
Simulate and automate telecom processes by creating real-time digital models of services, networks, and operations.
Service Fulfillment Automation
Digitally manage and automate the end-to-end process of service activation, provisioning, and customer onboarding.
Assurance and Monitoring
Track network and service performance, predict failures, and automatically trigger resolution workflows.
End-to-End Process Orchestration
Manage telecom workflows across multiple departments and systems using a centralized AI orchestration engine.
Intent-Based Automation
Define outcomes (intents), and let Synthreo dynamically determine the best execution path using real-time data and models.
Multi-Domain Support
Automate across OSS, BSS, and network domains with native integrations and cross-functional visibility.
Low-Code Customization
Configure and adapt workflows and digital twins using visual interfaces without heavy coding.
Scalable Architecture
Designed to handle the scale of large telecom operations, including multi-region deployments and complex infrastructure.
API and System Integration
Integrate easily with legacy systems, data lakes, and third-party platforms like ServiceNow, Salesforce, and Netcracker.
How It Works
Synthreo transforms telecom operations through a structured, AI-powered approach:
Model Processes with Digital Twins
Build digital replicas of telecom services, network elements, or business processes.Define Intents and Logic
Describe the desired outcomes (e.g., activate service, resolve incident) and let Synthreo translate them into automated workflows.Connect Data and Systems
Integrate with internal systems to ingest data, track performance, and automate actions.Simulate and Optimize
Run simulations on process twins to identify bottlenecks, errors, or inefficiencies before live execution.Deploy at Scale
Activate automated workflows across multiple services, teams, or customer segments, and monitor outcomes in real-time.
Use Cases
Service Provisioning Automation
Automate the activation of mobile, broadband, or enterprise services—cutting delivery times from days to hours.
Incident Resolution
Detect and resolve faults faster by using predictive analytics and automated remediation flows.
Network Maintenance Planning
Simulate and test maintenance scenarios before executing them in production environments.
Customer Experience Optimization
Provide faster onboarding, transparent service delivery, and proactive support through automation.
IT/Network Integration
Enable seamless collaboration between OSS and BSS systems for unified telecom operations.
Legacy Process Modernization
Replace manual, ticket-based workflows with AI-powered digital twins that reduce friction and errors.
Pricing
Synthreo does not publicly disclose specific pricing. Pricing is customized based on:
Size of the telecom operator
Number of users and departments
Volume and complexity of automated processes
Required integrations and deployment model (on-premises or cloud)
SLA, support, and training services
Telecom operators and partners can request a tailored quote or book a demo via https://synthreo.ai.
Strengths
Telecom-Specific Focus
Synthreo is purpose-built for telcos, unlike general automation platforms that lack telecom domain expertise.
AI + Digital Twin Synergy
Combines advanced AI modeling with digital twins to optimize both service logic and operational processes.
Reduces OPEX
By automating repetitive workflows and improving network operations, Synthreo helps reduce operational expenditures.
Faster Time-to-Market
Accelerates service rollout and process optimization, supporting 5G and fiber deployments.
Cross-Domain Intelligence
Supports automation across OSS/BSS silos, making it a unified solution for digital transformation.
Future-Proof Architecture
Supports intent-based, predictive, and closed-loop automation—key for next-gen network operations.
Drawbacks
Requires Telecom Expertise
Though low-code, implementing Synthreo’s platform effectively requires a deep understanding of telecom workflows.
Enterprise-Grade Implementation
Not suitable for small ISPs or startups; best suited for mid-size to large telecom operators.
Limited Public Documentation
As a niche enterprise solution, Synthreo has limited open-source resources or community support.
Setup and Integration Complexity
Requires integration with existing OSS/BSS systems, which may need professional services or internal IT involvement.
Comparison with Other Tools
Synthreo vs. ServiceNow Telecom Solutions
ServiceNow provides general workflow and incident management; Synthreo offers deeper automation with AI-powered digital twins specific to telecom.
Synthreo vs. Amdocs
Amdocs offers BSS/OSS systems. Synthreo complements or overlays them by offering process-level automation and orchestration.
Synthreo vs. Blue Prism or UiPath
Those are RPA tools ideal for desktop task automation. Synthreo is designed for network-scale process automation using AI models.
Synthreo vs. Nokia AVA or Ericsson EXFO
While those focus on network insights and optimization, Synthreo adds a full-stack process automation and orchestration layer.
Customer Reviews and Testimonials
As an enterprise solution, Synthreo does not list public customer reviews. However, the company highlights key outcomes from early deployments:
“Synthreo’s automation platform enabled us to reduce provisioning time by over 70%, with significantly fewer manual interventions.”
— Director of Network Operations, Tier-1 Telecom Operator
“By using Synthreo’s digital twins, we can simulate and optimize service logic before deploying changes—saving time and reducing outages.”
— Head of Digital Transformation, European Telco
For case studies and demos, visit https://synthreo.ai.
Conclusion
Synthreo is a next-generation automation platform that empowers telecom operators to build AI-powered digital twins of their workflows, infrastructure, and service processes. With its purpose-built features for service fulfillment, assurance, and orchestration, Synthreo enables telcos to automate operations at scale while improving speed, reliability, and customer experience.
If your telecom organization is seeking to modernize its operational processes, reduce costs, and deploy services faster—with minimal manual effort—Synthreo offers a scalable, intelligent, and future-proof solution.
