Swivel is an enterprise-grade AI assistant that streamlines internal support functions by automating IT and HR workflows through conversational AI. Purpose-built for modern workplaces, Swivel acts as a digital support agent that integrates directly with tools like Slack, Microsoft Teams, and ServiceNow to provide instant responses to employee queries, resolve common IT issues, and assist with HR processes.
Swivel eliminates the need for employees to wait on ticket queues or navigate confusing knowledge bases. Instead, it offers accurate, real-time answers powered by AI and connected to your organization’s internal systems. Designed for enterprises aiming to reduce helpdesk costs and improve employee experience, Swivel allows support teams to focus on high-value tasks while automating the rest.
Whether it’s resetting a password, requesting time off, or getting onboarding information, Swivel is always available to help—24/7, across platforms.
Features
Conversational AI Assistant
Employees can ask Swivel questions in plain English and receive helpful, context-aware responses, whether on Slack, Teams, or a company intranet.
IT and HR Workflow Automation
Handles repetitive support tasks like password resets, account provisioning, software access requests, benefits inquiries, and more.
Knowledge Base Integration
Connects to your existing knowledge sources (e.g., Confluence, SharePoint) and learns from internal documentation to deliver consistent, accurate answers.
ServiceNow and Jira Integration
Swivel integrates with ITSM tools like ServiceNow and Jira to fetch ticket statuses, create support requests, and update task progress directly from chat.
Smart Ticket Deflection
Uses AI to understand employee intent and resolve issues without human intervention, reducing the volume of incoming tickets by up to 40%.
Multilingual Support
Supports multiple languages to accommodate global teams and ensure accessibility across regions.
Analytics and Insights
Provides reporting on assistant usage, ticket reduction, resolution rates, and knowledge gaps to inform IT and HR strategy.
Secure Access Control
Built with enterprise-grade security including SSO, role-based permissions, and audit logging to protect sensitive data.
Custom Workflows and Skills
Admins can define new “skills” or tasks the assistant can perform, tailoring it to the organization’s unique processes and tools.
Continuous Learning
Swivel improves over time by learning from real interactions and admin feedback, making support smarter and more efficient.
How It Works
Swivel integrates directly into your communication and service platforms, operating as an AI-powered support agent:
Integrate Systems
Connect Swivel with internal tools (Slack, Teams, Jira, ServiceNow, Google Workspace, etc.).Sync Knowledge
Import existing documents, SOPs, FAQs, and policies to train Swivel’s understanding.Configure Workflows
Define key use cases such as “reset password,” “request PTO,” or “VPN access” via a no-code workflow builder.Employee Interaction
Employees interact with Swivel via chat to resolve issues or request help, receiving real-time responses or automated task completion.Analyze and Optimize
Track performance, view resolution rates, and identify areas to expand Swivel’s capabilities.
By acting as the first line of support, Swivel helps teams reduce manual workload, speed up response times, and improve internal service delivery.
Use Cases
IT Support Automation
Automate responses to common issues like software installation, password resets, or printer troubleshooting.
HR Self-Service
Enable employees to ask questions about payroll, leave policies, benefits, and more without waiting for HR team responses.
Onboarding New Hires
Guide new employees through onboarding steps, providing timely access to documentation and task reminders.
Security and Compliance Requests
Handle access control, policy acknowledgments, and security training workflows with audit tracking.
Facilities and Admin Requests
Let employees report office issues, book equipment, or request ID badges through a conversational interface.
Pricing
Swivel does not list public pricing as of the most recent update. Pricing typically varies based on:
Number of users/employees
Desired integrations and platforms (e.g., Slack, Teams, Jira)
Volume of support interactions
Advanced features (custom workflows, analytics, multilingual support)
Support level and onboarding services
Organizations can request a demo and tailored pricing via the contact form at: https://www.swivel.ai/contact.
Strengths
Purpose-Built for IT and HR
Unlike generic chatbots, Swivel is designed specifically to handle internal support requests, making it more relevant and useful from day one.
Highly Integrated
Connects seamlessly with popular tools already in use by enterprise teams, including Slack, Teams, Jira, and ServiceNow.
Proven ROI
Reduces support ticket volume and resolution time, enabling leaner, more efficient support operations.
User-Friendly
Accessible via platforms employees already use, making adoption simple and intuitive.
No-Code Configuration
Admins can configure workflows and skills without engineering support.
Scalable and Secure
Enterprise-ready with robust security controls and scalability for large organizations.
Drawbacks
Enterprise-Focused
Small businesses or startups may find Swivel more powerful than needed, given its focus on enterprise integrations and support volume.
Requires Setup for Best Results
To deliver accurate results, Swivel must be integrated with internal systems and knowledge bases, which may require some upfront work.
Limited Public Documentation
As of now, there is little publicly available technical documentation for developers looking to build custom integrations.
No Self-Service Signup
All onboarding currently goes through a sales/demo process, which may limit access for smaller teams or individual users.
Comparison with Other Tools
Swivel vs. Moveworks
Both platforms focus on automating IT/HR support. Swivel offers more customizable workflows and broader integration options for mid-market and enterprise teams.
Swivel vs. Microsoft Copilot
Microsoft Copilot provides general productivity AI within Microsoft apps, whereas Swivel is focused on support automation and ticket resolution.
Swivel vs. Zendesk Answer Bot
Zendesk Answer Bot is for customer support. Swivel is built specifically for internal teams and integrates more deeply with workplace tools.
Swivel vs. ChatGPT (Custom GPTs)
ChatGPT offers powerful AI but lacks enterprise integration and workflow automation. Swivel brings structured, actionable AI into enterprise workflows.
Customer Reviews and Testimonials
While detailed customer testimonials are limited on the public website, the company showcases successful deployments in enterprise environments. Key results include:
“Swivel deflects 30-40% of IT tickets automatically, allowing our support team to focus on critical issues.”
— Director of IT, Fortune 500 Company
“It’s like having a 24/7 support analyst who never sleeps. Employee satisfaction has gone up significantly.”
— HR Manager, Global SaaS Firm
“Swivel handles onboarding questions faster than we ever could. New hires are productive from day one.”
— People Ops Lead, Fintech Startup
As adoption grows, more case studies are expected to be published.
Conclusion
Swivel is a powerful AI workplace assistant that transforms internal support operations by automating IT and HR tasks through intelligent, conversational interfaces. Designed for the tools your team already uses, Swivel helps companies reduce costs, improve employee experience, and ensure 24/7 support availability.
For organizations ready to modernize support delivery and streamline internal workflows, Swivel offers a secure, scalable, and intelligent solution that meets the demands of today’s hybrid, fast-moving work environment.
