Product Help is an AI-powered customer support and documentation platform that enables software companies to deliver instant, scalable, and context-aware assistance to their users. Designed for SaaS and digital product teams, Product Help integrates with your product and knowledge base to offer real-time support through chat, search, and documentation overlays.
By automating common support tasks and providing smart content suggestions, Product Help reduces ticket volume, enhances user satisfaction, and allows support teams to focus on complex cases. Whether you’re building a startup or scaling a mature SaaS platform, Product Help equips you with tools to deliver frictionless product guidance at every stage of the user journey.
Features
AI-Powered Support Widget: Embedded chat that answers user questions in real-time using existing help content and documentation.
Contextual Knowledge Base: Dynamic help articles delivered based on user behavior, screen context, or product flow.
Integrated Product Docs: Create and manage in-app documentation that stays up-to-date with product changes.
Feedback Collection: Gather actionable user feedback on articles, product flows, or pain points directly in-app.
Analytics Dashboard: View article engagement, user search queries, and unresolved issues.
Custom Branding: Match the widget and help portal to your product’s design for a seamless UX.
Developer-Friendly Integration: Simple installation with options for JavaScript, React, or third-party apps.
How It Works
Install Product Help: Add a few lines of code to your app or website to activate the support widget.
Connect Your Content: Import or create help articles and product documentation using their intuitive editor.
Train the AI Assistant: The system automatically learns from your documentation to provide instant responses to user queries.
Enable In-Product Support: Users access help exactly where and when they need it—without leaving the app.
Analyze and Improve: Use built-in analytics to monitor what users search for and improve your help content over time.
Product Help bridges the gap between support tickets and user empowerment.
Use Cases
SaaS Startups: Launch with scalable support without hiring a large customer success team.
Growing Product Teams: Reduce inbound tickets by offering contextual documentation and AI-powered answers.
Customer Success Managers: Equip customers with self-service tools that reduce onboarding time.
Product Managers: Identify confusing product flows based on what users search for most.
Technical Writers: Manage and publish documentation that adapts to evolving product features.
Pricing
As of information from getproduct.help:
Free Plan
Basic support widget and documentation tools
Limited number of help articles and AI answers
Ideal for early-stage startups and testing
Pro Plan – From $29/month
Unlimited articles
Custom branding
Advanced analytics
Priority support
Enterprise Plan – Custom Pricing
White-labeling
Dedicated support and onboarding
Advanced integrations and API access
SSO and compliance features for larger teams
Product Help offers flexible pricing to support startups through to enterprise-level software companies.
Strengths
Seamlessly integrates into existing web and SaaS products
Reduces ticket volume and support costs with real-time answers
Enhances user experience with context-aware help delivery
Scales with your product—no need to retool as your user base grows
Developer- and writer-friendly with intuitive setup
Drawbacks
AI accuracy depends on quality and structure of imported documentation
May not support multilingual content out of the box (feature roadmap-dependent)
Some features (like advanced analytics) are only available in paid plans
Requires initial content input for optimal performance
Comparison with Other Tools
Product Help vs Intercom
Intercom provides a broader CRM and messaging suite. Product Help focuses specifically on knowledge delivery and in-product support.
Product Help vs Zendesk
Zendesk is ticket-based and agent-heavy. Product Help emphasizes AI-driven, self-service support embedded directly in the product.
Product Help vs HelpDocs or ReadMe
HelpDocs and ReadMe are content-focused. Product Help adds AI-powered interaction and context-sensitive delivery that enhances real-time support.
Customer Reviews and Testimonials
Early users of Product Help have highlighted its ability to deliver support at scale:
“We reduced support tickets by 35% in the first two months.”
“It’s like having a product expert available 24/7 inside the app.”
“Our developers loved how easy it was to integrate—done in under 30 minutes.”
“It made onboarding way smoother for our new users.”
These testimonials reflect the platform’s impact on operational efficiency and user experience.
Conclusion
Product Help empowers SaaS and digital product teams to deliver modern, AI-enhanced customer support that scales. With its in-app widget, dynamic documentation, and smart analytics, it gives users instant, helpful answers—right where they need them.
