OpenPhone is a modern VoIP business phone system designed for startups, remote teams, and growing businesses. It combines calling, texting, voicemail, and team collaboration in one easy-to-use platform—making it a powerful alternative to traditional phone systems or clunky legacy VoIP solutions.
With features like shared numbers, integrations with CRM tools, and business texting, OpenPhone empowers teams to communicate more effectively with clients and each other. It’s built with simplicity, scalability, and flexibility in mind, offering a polished mobile and desktop experience suitable for both solo entrepreneurs and large teams.
Features
OpenPhone is packed with functionality designed to streamline business communication:
1. Business Phone Numbers
Choose local or toll-free numbers in the US and Canada or port your existing number into OpenPhone. Each team member can have their own number or share lines.
2. Shared Phone Numbers
Multiple team members can call and text from the same number, making it ideal for support and sales teams. Conversations stay synced across devices.
3. Call and Text from Anywhere
Use the OpenPhone desktop or mobile app to manage calls, texts, and voicemail from anywhere—ideal for remote and hybrid teams.
4. Auto-Attendant & Call Routing
Set up auto-replies, greeting menus, and call routing rules to handle incoming calls efficiently and professionally.
5. Voicemail Transcription
All voicemails are automatically transcribed to text and delivered to your inbox, helping teams respond faster without needing to listen to every message.
6. Business Text Messaging
Send and receive SMS and MMS with clients. Set up templates, auto-replies, and even schedule messages for later delivery.
7. Contact Management
Assign notes and labels to contacts, maintain context, and keep communication history accessible to the whole team.
8. CRM and Tool Integrations
OpenPhone integrates with HubSpot, Salesforce (beta), Slack, Google Contacts, and Zapier, syncing contact data and automating workflows.
9. Call Recording
Record inbound and outbound calls (with or without notification), enabling quality control, compliance, and training.
10. Analytics Dashboard
Monitor usage, track missed calls, and measure performance with built-in reports.
How It Works
OpenPhone simplifies business communication in a few simple steps:
Sign Up and Choose a Number
Start your trial by picking a local or toll-free US/Canada number or port your existing business number.Install the App
Use OpenPhone on iOS, Android, or any desktop browser. Access call logs, texts, voicemail, and shared inboxes from anywhere.Set Up Your Team
Add team members, assign numbers, or create shared numbers to improve response times and collaboration.Make and Receive Calls or Texts
Manage client conversations, set availability hours, automate greetings, and keep everything organized in one interface.
Use Cases
OpenPhone is ideal for a range of business communication needs:
1. Sales Teams
Use shared numbers and call recording to maintain visibility across outreach, track lead engagement, and improve conversion rates.
2. Customer Support
Teams can respond to customer messages using shared inboxes, ensuring no query goes unanswered—even if someone is away.
3. Founders and Entrepreneurs
Solo founders can project a professional image with a dedicated business number, voicemail, and texting, all from one app.
4. Real Estate and Consulting
Professionals can manage multiple client conversations and stay reachable without giving out their personal phone numbers.
5. Remote and Hybrid Teams
OpenPhone works across devices, making it ideal for distributed teams that need unified communications without expensive hardware.
Pricing
As of May 2025, OpenPhone offers three main pricing plans:
1. Starter Plan
Price: $19/user/month (billed annually)
Includes:
1 phone number per user
Calling & texting to US/Canada
Voicemail transcription
Contact management
Shared phone numbers
Web & mobile apps
2. Business Plan
Price: $33/user/month
Includes everything in Starter plus:
Group calling
Call transfer
HubSpot & Salesforce integrations
Call recording
Analytics & reporting
Snippets & auto-replies
3. Enterprise Plan
Custom pricing
Includes:
Dedicated account manager
Custom SLAs
Advanced analytics
Admin controls
API access and more
👉 Visit the OpenPhone pricing page for up-to-date details.
Strengths
Easy to Set Up and Use
Get started in minutes—no IT team or hardware required.Built for Teams
Shared numbers, collaboration features, and CRM integrations make it perfect for modern teams.Excellent User Experience
Clean, intuitive interface across mobile and desktop platforms.Flexible Communication
Combine calls, texts, voicemail, and contact notes in one unified platform.Cost-Effective
Competitive pricing compared to traditional business phone systems and other VoIP providers.Great Support
Responsive customer support and clear documentation available for all plans.
Drawbacks
Limited International Calling
International calling outside the US and Canada is available but may incur additional fees.Basic IVR and Routing
More advanced call routing or complex IVR trees may require integrations or workarounds.No Video Calling
Unlike some competitors, OpenPhone focuses strictly on voice, SMS, and collaboration—no built-in video chat or conferencing.No Free Tier
While a 7-day free trial is offered, OpenPhone does not offer a free forever plan.
Customer Reviews and Testimonials
OpenPhone has been well received by startups, small businesses, and remote teams. Here’s what users are saying:
“We moved our entire sales team to OpenPhone and never looked back. The shared inboxes and integrations make our workflow seamless.”
— Head of Sales, SaaS Company
“I love how easy it is to manage customer communications from my phone or laptop. It’s exactly what we needed.”
— Founder, E-commerce Business
“Best business phone system I’ve ever used. Clean, reliable, and built for real-world team collaboration.”
— COO, Digital Marketing Agency
OpenPhone also maintains a strong presence on Product Hunt and earns top ratings on G2 and Capterra.
Conclusion
OpenPhone is a smart, scalable, and user-friendly phone system built for modern businesses. It bridges the gap between legacy telecom systems and today’s remote, agile teams by offering calling, texting, voicemail, and team collaboration in one sleek platform.
Whether you’re a solo entrepreneur or managing a fast-growing team, OpenPhone gives you the tools to build a professional, responsive, and connected brand experience — without the hassle of traditional phone setups.
