NLX is an enterprise-grade platform that enables organizations to build, manage, and scale automated customer conversations through voice and chat interfaces. By blending conversational AI, natural language understanding (NLU), and multimodal design tools, NLX allows businesses to create intelligent self-service experiences that are consistent across channels like IVR, web chat, and smart speakers.
Built for customer experience (CX) and IT teams, NLX empowers organizations to replace complex call trees and scripted interactions with personalized, AI-powered dialogues—reducing operational costs and improving customer satisfaction at scale.
Features
Voice and Chat Automation
Design AI-driven customer experiences for both spoken and written conversations using a unified platform.
Conversational Experience Designer™
A drag-and-drop interface for building, testing, and deploying multimodal conversations without writing code.
Multi-Channel Delivery
Deploy the same AI experience across IVR (phone), web chat, SMS, mobile apps, and smart devices.
Natural Language Understanding (NLU)
NLX integrates with top NLU engines (like Google Dialogflow or Amazon Lex) to understand user intent and context.
API-Driven Backend Integration
Connect NLX to CRMs, databases, order systems, and other business platforms to enable personalized conversations.
Analytics and Optimization
Track usage, resolution rates, and drop-off points to improve customer journeys with actionable insights.
Security and Compliance
Enterprise-grade infrastructure with SOC 2 compliance, secure APIs, access controls, and conversation encryption.
How It Works
Design the Experience
Use the Conversational Experience Designer to map out the flow of the interaction, whether it’s a voice call or chat session.Configure Channels and Languages
Choose where the experience will run (e.g., IVR, chat, Alexa) and configure language and localization settings.Connect to Business Systems
Integrate with your APIs or backend platforms to provide dynamic, personalized responses.Launch and Monitor
Publish the experience to your customer-facing channels and monitor performance through NLX’s analytics dashboard.Iterate and Optimize
Use conversation-level analytics and feedback to continuously improve bot performance.
Use Cases
Travel & Hospitality
Enable guests to check booking status, modify reservations, or get flight updates via voice or chat.
Telecommunications
Automate tasks like bill payment, plan upgrades, or troubleshooting using self-service conversations.
Retail & E-commerce
Answer product inquiries, manage returns, and provide order tracking through chat or voice bots.
Banking & Insurance
Handle account inquiries, claims filing, and card activations securely via IVR or mobile apps.
Utilities and Public Services
Automate meter readings, outage reports, or customer verifications without agent intervention.
Pricing
NLX operates on a custom enterprise pricing model, depending on usage volume, integrations, and support needs.
While exact pricing is not publicly listed, packages typically vary based on:
Number of voice/chat experiences deployed
Monthly interaction volume
Integration complexity (e.g., CRM, APIs)
Hosting preferences (cloud vs. private cloud)
Support and onboarding services
Strengths
Multimodal Support: One platform for both voice and chat—ideal for omnichannel customer service.
No-Code Designer: Non-technical teams can create and update conversations easily.
Scalable and Secure: Proven in enterprise deployments with high security and availability.
Vendor-Agnostic NLU: Supports top NLP engines, offering flexibility in language modeling.
Data-Driven Optimization: Strong analytics tools to refine and improve customer experiences.
Drawbacks
Enterprise Focused: May be overpowered or too costly for small businesses or startups.
No Transparent Pricing: Requires contact with sales to obtain pricing and feature details.
Learning Curve for First-Time Builders: Though no-code, building effective voice/chat flows may require CX expertise.
Primarily English-Focused: Multilingual support available, but default content and demos are English-based.
Comparison with Other Tools
NLX vs. Ada
Ada focuses more on chat automation for support; NLX offers robust multimodal automation, including full IVR voice experiences.
NLX vs. Google Dialogflow
Dialogflow provides NLP and flow design. NLX offers a full experience design layer on top, integrating with multiple NLU providers and front-end channels.
NLX vs. Twilio Autopilot
Twilio Autopilot is API-first; NLX offers visual, no-code tools with enterprise-grade experience design and analytics.
Customer Reviews and Testimonials
“NLX transformed our IVR system into a conversational experience that customers actually enjoy using.”
– Director of Customer Experience, Global Airline
“We unified our voice and chat channels under one platform—reducing agent load by 40%.”
– VP of Operations, Telecom Provider
“The ability to design, deploy, and analyze conversations without coding has been a game-changer for our support team.”
– CX Lead, Insurance Company
Conclusion
NLX is a powerful and flexible solution for businesses aiming to modernize and scale their customer conversations across voice and chat. With its no-code experience builder, support for multiple channels, and deep integration capabilities, NLX empowers enterprises to deliver seamless, intelligent self-service—without compromising on quality or personalization.
If you’re looking to replace outdated IVR systems, reduce support costs, and elevate customer satisfaction, NLX is a top-tier platform worthy of serious consideration.
