Koji is an AI-powered customer research platform that helps businesses conduct conversational interviews at scale. Instead of relying solely on traditional surveys, Koji uses AI to hold natural conversations with participants through voice, chat, or phone, allowing organizations to understand not only what customers think but also why they think that way.
Designed for product teams, researchers, marketers, customer experience professionals, and enterprises, Koji automates the entire research workflow. From creating studies and recruiting participants to analyzing responses and generating reports, the platform simplifies customer research while delivering actionable insights in significantly less time than conventional methods.
Features
AI-Moderated Interviews
Koji conducts conversational interviews using AI moderators that ask intelligent follow-up questions based on participant responses. This creates richer and more meaningful feedback than standard questionnaires.
Voice, Chat, and Phone Interviews
Participants can complete interviews through voice, text chat, or phone conversations, making research more accessible and engaging.
Study Design Assistant
The platform helps users create research studies by automatically generating interview questions, objectives, and discussion guides based on the desired research goal.
Adaptive Follow-Up Questions
Koji dynamically adjusts interview questions during conversations to explore important topics in greater depth.
Multi-Language Support
Research studies can be conducted in more than 30 languages, allowing organizations to collect feedback from international audiences.
Automated Research Analysis
After interviews are completed, Koji automatically identifies key themes, trends, sentiment, and recurring insights, reducing the time spent on manual analysis.
Detailed Research Reports
The platform generates structured reports that include findings, participant quotes, sentiment analysis, and recommendations for decision-making.
Participant Recruitment Options
Organizations can recruit their own participants through shared links or website embeds, with support for managed research panels on eligible plans.
Team Collaboration
Shared workspaces allow multiple team members to collaborate on research studies, reports, and customer insights.
API and Integrations
Developers can integrate Koji into existing workflows through API access and MCP support, enabling automation and integration with AI assistants.
How It Works
Step 1
Create a Koji account and define your research objective.
Step 2
Build a study using the AI study creation assistant or customize your own interview questions.
Step 3
Invite participants through shared links, website embeds, imported contacts, or supported recruitment options.
Step 4
Koji conducts AI-powered interviews using voice, chat, or phone while automatically asking follow-up questions.
Step 5
The platform analyzes all responses, identifies themes, measures sentiment, and organizes findings.
Step 6
Review interactive reports, export results, and use the insights to improve products, services, or customer experiences.
Use Cases
Product teams can validate new features and understand customer needs before product launches.
UX researchers can conduct large-scale qualitative research without scheduling manual interviews.
Marketing teams can gather customer opinions on campaigns, messaging, and brand perception.
Customer success teams can identify reasons behind customer satisfaction, churn, or renewal decisions.
Startups can validate product ideas before investing in development.
Enterprises can perform customer experience research across multiple markets and languages.
HR teams can conduct employee engagement and workplace feedback studies.
Consulting firms and research agencies can manage research projects for multiple clients using shared workspaces.
Pricing
Koji offers a credit-based pricing model.
A Free plan includes starter credits for new users.
The Insights plan starts at €29 per month and includes monthly credits, AI-powered interviews, voice support, and research reporting.
The Interviews plan starts at €79 per month, offering additional monthly credits, unlimited studies, API access, and advanced collaboration features.
The Enterprise plan starts from €500 per month and includes enterprise-grade security, dedicated support, custom infrastructure, and advanced compliance features.
Annual billing options are available with discounted pricing.
Strengths
Provides conversational AI interviews instead of relying only on traditional surveys.
Automates study creation, interviewing, analysis, and reporting within one platform.
Supports voice, chat, and phone interviews.
Works in more than 30 languages for global research.
Generates detailed insights with supporting participant quotes and sentiment analysis.
Offers API access and enterprise integrations.
Designed for both qualitative and quantitative customer research.
Drawbacks
The platform is primarily designed for business research rather than individual users.
Organizations unfamiliar with AI-based research may need time to adapt their workflows.
Advanced enterprise capabilities require higher-tier subscription plans.
The quality of insights depends on participant engagement and study design.
Comparison with Other Platforms
Koji differs from traditional survey platforms by replacing static questionnaires with AI-led conversations that adapt during interviews. While many research tools focus on collecting responses, Koji emphasizes understanding customer reasoning through intelligent follow-up questions. Its combination of conversational interviews, automated analysis, multilingual support, and AI-generated reports makes it a strong option for businesses seeking deeper customer insights without the complexity of conventional qualitative research.
Customer Reviews and Testimonials
The official website includes customer success stories and highlights organizations using the platform for product research and customer experience studies. It also features examples of research outcomes and business use cases. However, independently verified customer reviews and testimonials are not clearly available on the official website.
Conclusion
Koji is an advanced AI customer research platform that helps organizations collect meaningful customer insights through conversational interviews. By combining AI moderation, multilingual interviewing, automated analysis, and comprehensive reporting, it streamlines the research process while delivering actionable feedback. It is particularly well suited for product teams, researchers, marketers, customer experience professionals, startups, and enterprises looking to make data-driven decisions based on authentic customer conversations.
