Kissflow is a cloud-based no-code/low-code platform designed to simplify workflow automation, process management, and digital transformation for businesses of all sizes. It empowers teams to create, manage, and optimize business processes without writing a single line of code.
Originally launched in 2012, Kissflow has evolved into a unified digital workspace for process automation, project management, case management, and integration—all built on an intuitive drag-and-drop interface. With its strong focus on flexibility, scalability, and user-friendliness, Kissflow helps teams reduce dependency on IT departments while accelerating operational efficiency.
Over 10,000 customers in 160+ countries use Kissflow to streamline business processes, including brands like Pepsi, Domino’s, Comcast, Michelin, and Flipkart.
Features
1. No-Code Workflow Builder
Design business processes and workflows with an easy drag-and-drop interface. Create forms, define steps, assign roles, and set conditions—all without programming knowledge.
2. Process Automation
Automate routine tasks such as approvals, notifications, status changes, and data validation. Reduce manual work and increase productivity.
3. Project and Task Management
Manage projects using kanban boards, Gantt charts, or list views. Track milestones, assign tasks, and monitor progress in real time.
4. Case Management
Handle dynamic or unstructured workflows—such as service requests or incident reports—with adaptive case management capabilities.
5. Integration with Popular Apps
Connect with over 1,000 external apps using native integrations and REST APIs, including Google Workspace, Microsoft 365, Salesforce, and Slack.
6. Analytics and Reporting
Track key metrics, build custom dashboards, and generate real-time reports to monitor workflow performance and identify bottlenecks.
7. Role-Based Access and Permissions
Set custom user roles and control access to workflows, forms, and reports for better data security and governance.
8. Mobile App Access
Kissflow offers native mobile apps for Android and iOS, enabling users to manage workflows on the go.
9. AI-Powered Enhancements (Coming Soon)
Kissflow has introduced AI features to enhance decision-making, form recommendations, and task predictions, currently being rolled out gradually.
How It Works
Step 1: Identify the Process
Users begin by identifying a workflow or process that needs automation—such as employee onboarding, purchase approvals, or leave management.
Step 2: Build the Workflow
Using the no-code designer, users create forms, set routing logic, and define user roles involved in the process.
Step 3: Test and Deploy
The process can be tested in real-time and then deployed to relevant teams with a few clicks.
Step 4: Monitor and Optimize
Using analytics, Kissflow users track execution, monitor task delays, and fine-tune processes based on data insights.
This simple and repeatable approach allows businesses to digitize and automate workflows in days instead of months.
Use Cases
1. HR Process Automation
Automate tasks like recruitment, onboarding, performance reviews, and leave approvals to streamline HR operations.
2. Procurement Management
Manage purchase requests, vendor approvals, budget checks, and invoice processing with custom procurement workflows.
3. IT Helpdesk Workflows
Create structured ticketing systems for internal IT requests, incidents, and asset management.
4. Finance and Accounting
Handle travel expense approvals, reimbursement processes, and compliance workflows efficiently.
5. Sales and Marketing Operations
Automate campaign approvals, CRM updates, sales proposal reviews, and lead qualification workflows.
6. Customer Support
Use Kissflow’s case management features to resolve customer tickets with detailed tracking and escalation paths.
7. Educational Institutions
Digitize admission processes, grade submissions, event approvals, and faculty onboarding.
Pricing
As of June 2025, Kissflow offers flexible pricing plans based on the size of the organization and its usage requirements. Plans are available in two categories: Workflow and Platform.
Kissflow Workflow Pricing:
Basic Plan (Starts at $9/user/month)
For small teams and simple workflows
Basic automation and process templates
Standard support
Advanced Plan (Starts at $20/user/month)
Designed for teams needing custom workflows and advanced integrations
Role-based access control
Reporting and analytics features
Priority support
Kissflow Digital Workplace (Platform) Pricing:
Customized Pricing (Contact Sales)
Full access to workflows, projects, cases, and integrations
Ideal for mid-to-large enterprises
Includes governance tools, enterprise-level security, and advanced analytics
Custom SLA and onboarding support
To view updated pricing or request a personalized quote, visit the official Kissflow pricing page: https://kissflow.com/pricing
Strengths
Truly No-Code: Easy enough for business users without technical experience to build processes independently.
Comprehensive Suite: Offers project management, workflows, case management, and integrations in a single platform.
Fast Deployment: Businesses can go live with new processes in days, not weeks.
Enterprise-Ready: Scales easily across departments and includes security and compliance controls.
Mobile Accessibility: Full-featured mobile apps ensure workflows are always accessible.
Reliable Support and Onboarding: Offers training, onboarding, and detailed documentation for enterprise customers.
Drawbacks
Pricing for Small Teams: While it offers strong enterprise features, the platform may be relatively expensive for very small teams or startups.
Customization Limits in Entry Plan: Some advanced features like custom reports and integrations are locked behind higher-tier plans.
Learning Curve for Complex Features: Although it’s no-code, building complex workflows may still require initial training.
Limited Industry Templates: Unlike niche tools, Kissflow may require users to build industry-specific workflows from scratch.
Comparison with Other Tools
Kissflow vs. Zapier:
Zapier is designed for automating data between apps, not building structured workflows. Kissflow provides full control over end-to-end business processes.
Kissflow vs. Monday.com:
Monday.com is a project management tool with some workflow capabilities. Kissflow is more robust for structured processes and approval chains.
Kissflow vs. ProcessMaker:
ProcessMaker is more technical and developer-focused. Kissflow is easier for non-technical users and better suited for business teams.
Kissflow vs. Microsoft Power Automate:
Power Automate offers deep Microsoft ecosystem integrations but has a steeper learning curve. Kissflow offers a more user-friendly no-code environment.
Customer Reviews and Testimonials
Kissflow has thousands of reviews on platforms like G2, Capterra, and Product Hunt. Here are some common sentiments:
“Kissflow helped us digitize our approval workflows with zero coding. The UI is incredibly intuitive.” – IT Manager, Mid-size Manufacturing Firm
“Our HR and finance teams built their own apps within weeks. It saved us thousands in development costs.” – Head of Operations, E-commerce Brand
“Reliable and scalable. Kissflow keeps our procurement processes running efficiently across regions.” – Global Procurement Lead, Fortune 500 Company
Kissflow is consistently praised for its simplicity, flexibility, and fast time-to-value, particularly among medium to large enterprises.
Conclusion
Kissflow is a comprehensive no-code platform that simplifies process automation and digital workflow management for businesses across industries. With a rich feature set that includes process workflows, task management, integration support, and mobile access, Kissflow is well-positioned to support digital transformation efforts at scale.
Its intuitive design and user-first approach make it especially attractive for business users looking to reduce IT dependency and launch efficient, automated workflows quickly. While the pricing may be more suitable for mid-size to large teams, the ROI in terms of saved time and streamlined operations is significant.
Whether you’re managing HR processes, IT requests, procurement workflows, or customer support cases, Kissflow offers a unified and scalable platform to power your operations.
