JustCall

JustCall is a cloud-based phone system for sales and support teams. Explore features, pricing, and how it improves customer communication in this full guide.

JustCall is a cloud-based business phone system designed for sales, support, and customer service teams. With integrated voice, SMS, and AI tools, JustCall enables teams to connect with prospects and customers globally — all from a single platform. Whether you’re a startup or an enterprise, JustCall replaces traditional phone systems with an intelligent, flexible communication solution.

Trusted by over 6,000 companies worldwide, JustCall helps businesses automate workflows, improve agent productivity, and deliver a seamless customer experience. The platform is ideal for call centers, inside sales teams, remote teams, and customer support departments looking to modernize their communication stack.


Features

JustCall offers a wide range of features aimed at improving both outbound and inbound customer communication:

1. Cloud-Based Calling

Make and receive calls from anywhere using desktop, mobile, or browser-based apps. No hardware required.

2. Global Phone Numbers

Buy local and toll-free numbers in over 70 countries. Establish a local presence for international teams and customers.

3. SMS & Text Messaging

Send and receive SMS or MMS directly from the platform. Automate messaging campaigns for reminders, promotions, and follow-ups.

4. AI-Powered Conversation Intelligence

Leverage AI to transcribe calls, detect sentiment, flag compliance issues, and summarize customer interactions.

5. Sales Dialer

Use power dialers and predictive dialers to increase outbound calling efficiency for sales teams.

6. Call Routing & IVR

Set up advanced call routing, IVR menus, and business hours rules to direct calls to the right agents or teams.

7. Call Recording & Analytics

Record calls automatically and review them for quality assurance, training, and compliance.

8. CRM & Helpdesk Integrations

JustCall integrates natively with 100+ platforms including Salesforce, HubSpot, Zoho, Pipedrive, Intercom, Freshdesk, and more.

9. Team Collaboration Tools

Transfer calls, leave notes, tag conversations, and assign follow-ups within shared inboxes and dashboards.

10. Automation & Workflows

Automate tasks like logging calls, updating contact status, sending follow-up texts, or creating CRM tasks using native automation or Zapier.


How It Works

JustCall streamlines communication in four key steps:

  1. Sign Up and Choose a Number
    Select local or toll-free numbers for your business from over 70 countries.

  2. Connect with Your Tools
    Integrate JustCall with your CRM or helpdesk for automated contact syncing, call logging, and task updates.

  3. Make and Receive Calls/SMS
    Use the web or mobile app to communicate via voice or SMS. Record, transcribe, and analyze every interaction.

  4. Automate and Optimize
    Set up workflows, call routing, and dialers to maximize efficiency and team performance.


Use Cases

1. Sales Teams

Outbound sales reps use JustCall’s power dialer, CRM integrations, and call tracking tools to reach more prospects and close deals faster.

2. Customer Support Teams

Support agents benefit from IVR routing, SMS automation, and call monitoring to handle customer queries efficiently.

3. Call Centers

JustCall provides scalable calling infrastructure with detailed analytics and agent performance monitoring.

4. Remote Teams

Distributed teams can stay connected using cloud-based tools that don’t rely on physical infrastructure.

5. International Businesses

Create a local presence in global markets by purchasing international phone numbers and routing calls intelligently.


Pricing

JustCall offers multiple pricing tiers, depending on business needs:

1. Essentials Plan

  • Price: $29/user/month (billed annually)

  • Features:

    • Call, SMS, call recording

    • Local numbers in 70+ countries

    • Basic integrations (HubSpot, Pipedrive, etc.)

    • 24/7 email and chat support

2. Team Plan

  • Price: $49/user/month

  • Includes all Essentials features plus:

    • Multi-level IVR

    • Advanced reporting & analytics

    • Call monitoring and coaching

    • Team performance dashboards

3. Pro Plan

  • Price: $69/user/month

  • Includes all Team features plus:

    • Power Dialer and predictive dialer

    • Custom CRM integrations

    • Salesforce integration

    • Custom reporting and analytics

4. Business Plan

  • Custom Pricing

  • Designed for enterprises

  • Includes:

    • AI conversation intelligence

    • Dedicated account manager

    • SLA support

    • Custom integrations and workflows

👉 Visit the JustCall Pricing Page for full details.


Strengths

  • Fast Setup & Easy to Use
    Get started in minutes without IT involvement or hardware installation.

  • Global Reach
    Purchase and manage international numbers to establish a local footprint globally.

  • AI-Driven Intelligence
    Real-time transcription, sentiment analysis, and conversation summaries improve training and compliance.

  • Extensive Integrations
    Works with all major CRMs and support platforms out of the box.

  • Great for Sales & Support
    Combines voice, SMS, automation, and dialers in a single unified system.

  • Scalable for Growing Teams
    Add users, numbers, and features as your team grows without major infrastructure changes.


Drawbacks

  • SMS Availability by Region
    Some SMS features may be restricted or limited in certain countries due to local regulations.

  • Costs Can Add Up
    Per-user pricing and optional add-ons may increase the overall cost for large teams.

  • No Free Tier
    While there is a free trial, JustCall does not offer a permanent free plan.

  • Learning Curve for Advanced Features
    While basic calling is simple, more advanced automation and AI tools may require onboarding.


Customer Reviews and Testimonials

JustCall is used by over 6,000 businesses worldwide, and feedback across review platforms like G2, Capterra, and Product Hunt is consistently positive:

JustCall made our sales outreach 3x more productive. The dialer and CRM sync are game changers.”
Sales Director, SaaS Startup

Our support team now handles 25% more tickets per day thanks to SMS automations and smart call routing.”
Customer Success Manager, E-commerce Brand

I love how easy it is to set up numbers for different countries. We built a global support line in one day.”
Founder, B2B Services Company

For more insights, explore JustCall’s reviews on G2 or Capterra.


Conclusion

JustCall is a feature-rich, cloud-based phone and SMS solution built for modern sales and support teams. It brings together global calling, CRM integration, AI insights, and workflow automation into a single platform—designed to improve communication, accelerate outreach, and enhance customer satisfaction.

Whether you’re a small business needing a professional phone system or an enterprise looking to scale global operations, JustCall offers a flexible and intelligent platform to support your growth.