Celonis is a market-leading process mining and execution management platform (EMP) that empowers organizations to visualize, analyze, and optimize their core business processes using AI and real-time data. With Celonis, enterprises can uncover hidden inefficiencies, automate repetitive tasks, and make data-driven decisions that improve performance across finance, supply chain, customer service, and IT operations.
Founded in 2011, Celonis pioneered the process mining category and now serves some of the world’s largest organizations including Dell, Lufthansa, and Siemens. Its platform connects to existing enterprise systems—like SAP, Oracle, Salesforce, and ServiceNow—to extract event data and provide a real-time “digital twin” of business operations.
By using advanced AI models and execution insights, Celonis allows companies to cut costs, speed up processes, and increase productivity—turning operational friction into value.
Features
Process Mining Engine
Visualizes how processes actually flow inside your organization, based on event data from your systems.
Execution Management System (EMS)
Goes beyond analytics by offering tools to act on process insights, automate improvements, and track real-time performance.
AI-Powered Recommendations
Celonis’s AI identifies inefficiencies (e.g., bottlenecks, rework loops) and suggests prescriptive actions based on benchmarks and KPIs.
Pre-Built Connectors
Out-of-the-box integration with more than 100 enterprise systems including SAP, Oracle, Microsoft, Salesforce, and more.
Execution Apps
Industry- and function-specific apps that deliver pre-configured dashboards and workflows for areas like Accounts Payable, Order Management, or Supply Chain.
Real-Time Monitoring
Continuously monitors system activity and process execution to detect issues and opportunities for intervention.
Action Flows and Automation
Automate repetitive tasks or trigger actions based on process intelligence—no need to wait for manual intervention.
Benchmarking & Simulation
Compare current performance with industry benchmarks and simulate changes before implementing process redesigns.
Security & Compliance
Built to enterprise-grade standards with full support for data governance, user roles, access controls, and compliance reporting.
How It Works
Celonis uses event logs from enterprise systems to understand how processes are actually executed, in contrast to how they were designed. Here’s how the platform works:
Data Ingestion
Connect Celonis to ERPs, CRMs, and other core systems to extract timestamped event data (e.g., invoice received, payment posted).Process Discovery
Celonis reconstructs business processes into visual, interactive flows, highlighting variants and deviations.Insight Generation
AI analyzes process inefficiencies—like bottlenecks, compliance gaps, or long cycle times—and suggests actions.Execution Management
Users take action via automation, alerts, or process improvements directly from the dashboard or Execution Apps.Continuous Monitoring
The platform tracks process performance in real time, enabling a continuous improvement cycle with measurable KPIs.
This approach allows companies to transform operations from reactive to proactive, aligning execution with strategy.
Use Cases
Finance Operations
Optimize accounts payable and receivable, eliminate late payments, reduce manual rework, and improve cash flow.
Procurement
Streamline purchasing processes, prevent maverick buying, and increase supplier compliance.
Customer Service
Identify root causes of delays, escalations, or customer dissatisfaction to improve service response and satisfaction.
Supply Chain Management
Gain real-time visibility into logistics, fulfillment, and supplier performance to increase resilience and reduce costs.
IT Operations
Analyze and optimize IT ticket flows, change requests, and service delivery with real-time dashboards and alerts.
Order-to-Cash (O2C) and Procure-to-Pay (P2P)
Reduce cycle times and increase efficiency in high-impact end-to-end processes.
Pricing
Celonis does not publish standard pricing on its website. Pricing is based on:
Number of users/seats
Connected systems and data volume
Number of process apps and workflows in use
Enterprise support, training, and custom services
Prospective customers can request a tailored demo and quote by contacting the Celonis sales team directly via https://www.celonis.com/contact/.
Strengths
Market Leader in Process Mining
Celonis pioneered and leads the process mining category, with proven deployments in complex enterprise environments.
End-to-End Process Intelligence
Combines data discovery, process visualization, and action in a single platform.
Broad Integrations
Seamlessly connects to SAP, Oracle, Salesforce, and over 100 systems using pre-built connectors.
Industry-Specific Solutions
Offers Execution Apps tailored for sectors like manufacturing, finance, retail, and telecommunications.
Real-Time Visibility
Unlike static reporting tools, Celonis provides live monitoring of process health and execution gaps.
Scalable and Secure
Built for large enterprises with support for global deployments, compliance frameworks, and data governance.
Drawbacks
Enterprise-Focused Pricing
Pricing and implementation are tailored for large organizations; not ideal for small businesses or startups.
Initial Setup Requires Planning
Full value requires integrating multiple systems and mapping key processes, which may involve upfront complexity.
Learning Curve
Power users may need training to leverage advanced features like simulation modeling, action flows, or custom app development.
No Self-Service Access
There is no freemium or self-serve sign-up model available—access is via demo or enterprise sales.
Comparison with Other Tools
Celonis vs. UiPath Process Mining
UiPath offers process mining as part of its RPA suite. Celonis is more robust and focused on end-to-end execution management, not just automation.
Celonis vs. Signavio (SAP)
Both offer process insights, but Celonis provides deeper AI analysis, real-time monitoring, and more comprehensive actionability.
Celonis vs. Power BI/Tableau
BI tools visualize data; Celonis understands processes and suggests actions, offering a more operational intelligence layer.
Celonis vs. Automation Anywhere
Automation Anywhere focuses on task automation (RPA); Celonis focuses on process-wide optimization, often guiding where RPA should be applied.
Customer Reviews and Testimonials
Celonis has been widely adopted by leading global enterprises and features strong case studies across sectors:
“Celonis has completely changed the way we manage operations—what used to take weeks of analysis now happens in real time.”
— Head of Digital Transformation, Global Manufacturer
“The ROI was immediate. We found millions in process inefficiencies within the first few months.”
— CFO, Fortune 100 Company
“With Celonis, our finance team went from reactive reporting to real-time execution monitoring.”
— VP of Finance, Retail Conglomerate
Celonis also maintains a high customer satisfaction rating across enterprise tech platforms like Gartner Peer Insights and G2.
Conclusion
Celonis stands at the forefront of operational excellence by combining AI, real-time data, and process mining into one intelligent execution platform. It enables enterprises to not only see how their business processes work but also continuously improve them—without guesswork or manual audits.
If your organization is looking to reduce inefficiencies, accelerate digital transformation, and turn operational data into competitive advantage
