Cekura.ai is an advanced AI platform that focuses on monitoring, analyzing, and enhancing the quality of voice interactions in real time. Tailored for call centers, customer support teams, and telecommunications companies, Cekura.ai ensures that voice communication is not only clear and uninterrupted but also intelligently analyzed for service quality, customer sentiment, and agent performance.
By leveraging machine learning and voice intelligence, Cekura.ai provides a proactive approach to identifying voice quality issues, detecting anomalies, and ensuring regulatory compliance. This enables businesses to deliver superior customer experiences and maintain high operational standards.
Features
Voice Quality Monitoring
Continuously measures key audio metrics like jitter, latency, packet loss, and MOS (Mean Opinion Score) for every call.Real-Time Alerts
Detects audio degradation instantly and notifies technical or support teams to address issues proactively.Call Analysis Dashboard
Centralized platform to monitor voice quality metrics, call performance, and system health across agents and regions.Agent Performance Insights
Tracks speech clarity, responsiveness, and potential technical issues affecting agent communication.Network Path Analysis
Identifies where call quality drops—whether in the local system, internet, or cloud provider—helping isolate root causes.Automated Reports
Generates customizable reports with trends, KPIs, and voice quality benchmarks.API Integration
Easily integrates with existing VoIP platforms, CRMs, or support systems for seamless monitoring.Cloud-Native Deployment
Scalable SaaS platform deployable without on-premise hardware.Compliance and Security
Supports GDPR, data privacy, and secure transmission of voice analytics.
How It Works
Integration Setup
Businesses integrate Cekura.ai into their voice or contact center platform using provided APIs or network sniffers.Data Collection
The system monitors real-time call streams, extracting audio metrics and performance indicators during active sessions.AI Analysis
Cekura’s AI models analyze the data to detect poor quality calls, systemic issues, or areas requiring attention.Dashboard and Alerts
Users can view detailed insights on the dashboard and receive alerts when thresholds are breached.Optimize and Improve
Based on recommendations and insights, teams can address infrastructure issues, optimize call routing, and improve customer satisfaction.
Use Cases
Call Centers
Ensure high-quality customer interactions by monitoring all voice channels for consistency and clarity.Customer Support Teams
Quickly detect and fix audio issues to reduce call drops and improve first-call resolution rates.Telecom Providers
Monitor voice traffic at scale and maintain SLA performance with network-level insights.Sales and SDR Teams
Improve call reliability to boost outbound performance and lead conversion.IT and Network Engineers
Gain visibility into voice performance bottlenecks and network behavior for root-cause diagnosis.
Pricing
Cekura.ai follows a flexible pricing model tailored to business size and usage volume. While specific prices are not listed publicly, the website offers the following structure:
Free Trial
Limited number of monitored calls
Access to key dashboards and alerts
Ideal for testing and evaluation
Professional Plan – Custom Pricing
Full voice quality monitoring
Real-time alerts and analytics
Custom report generation
Email and chat support
Enterprise Plan – Custom Pricing
API integration
SLA-backed performance
Multi-location and multi-agent support
Dedicated account management
Custom compliance settings
For detailed pricing and a tailored quote, businesses can request a demo or consultation via Cekura.ai Contact Page.
Strengths
Real-time voice quality diagnostics and alerts
AI-powered call and audio metric analysis
Helps prevent call degradation before customers notice
Cloud-based, scalable solution
Centralized performance dashboard for teams and IT
Enables compliance and improves support KPIs
Drawbacks
Not a general-purpose transcription or AI assistant tool
Requires technical setup for API integration
Primarily beneficial for voice-heavy environments (e.g., call centers, telecom)
No mobile app currently available
Pricing is only available via inquiry, which may delay onboarding for some users
Comparison with Other Tools
vs CallMiner: CallMiner offers deep voice analytics and sentiment analysis. Cekura.ai is more focused on real-time voice quality monitoring and system diagnostics.
vs Observe.AI: Observe.AI emphasizes agent coaching and call insights. Cekura.ai focuses on audio quality and operational health.
vs Twilio Voice Insights: Twilio offers native insights for Twilio users. Cekura.ai works across platforms and provides greater customization and real-time alerts.
vs Zoom Quality Dashboard: While Zoom provides basic call quality info, Cekura.ai offers a far more detailed and scalable solution.
Customer Reviews and Testimonials
While public reviews are limited due to its B2B focus, early feedback has been positive:
“Cekura helped us cut down audio-related support tickets by 40%.”
“Finally, we can trace the root cause of call quality issues across teams and ISPs.”
“Our customer satisfaction scores improved once we addressed technical call issues using Cekura’s dashboard.”
More case studies and testimonials are available upon request through the official site.
Conclusion
Cekura.ai is a specialized AI platform that brings operational intelligence to voice communication. By proactively identifying and resolving voice quality issues, it ensures businesses deliver smooth, clear, and reliable conversations—essential for customer support, sales, and service excellence.
If you operate in a voice-intensive environment and want real-time insights into your audio infrastructure, Cekura.ai is a must-have solution for improving performance and ensuring call quality at scale.
