BigPanda is a leading AI-driven incident intelligence and automation platform designed to help IT operations (ITOps), network operations (NetOps), and site reliability engineering (SRE) teams detect, investigate, and resolve outages and service disruptions faster. The platform uses machine learning and event correlation to unify noisy IT alerts, enabling enterprises to reduce downtime, improve service reliability, and streamline on-call operations.
BigPanda acts as a central intelligence layer across complex IT environments, including hybrid clouds, microservices, and legacy infrastructure. It provides a single pane of glass to make sense of massive volumes of monitoring, observability, and change data—so teams can act quickly and confidently.
Features
Event Correlation and Noise Reduction
Automatically ingests and analyzes millions of events and alerts from observability and monitoring tools, grouping related events into actionable incidents.
Root Cause Analysis (RCA)
Uses ML algorithms to determine the most likely root cause of incidents, significantly reducing time to resolution (MTTR).
Change Intelligence
Connects incidents to recent code, config, and infrastructure changes to help identify causal links and rollback candidates.
Open Integration Ecosystem
Seamlessly integrates with popular tools like Datadog, New Relic, Splunk, AppDynamics, ServiceNow, PagerDuty, Slack, and AWS CloudWatch.
Automated Enrichment
Enriches incidents with context from CMDBs, topology data, runbooks, and user-defined logic to improve triage and resolution speed.
Flexible Workflows and Automation
Trigger automated notifications, ticketing, escalations, or remediation workflows through APIs and low-code rule builders.
Real-Time Dashboards and Reports
Visualize system health, incident volume, trends, and MTTR in real time with customizable dashboards and executive-level reporting.
How It Works
Ingest Data from Monitoring Tools
BigPanda connects to dozens of observability and infrastructure platforms, collecting event and alert data in real time.Correlate Events into Incidents
Machine learning groups related alerts into high-level incidents, reducing alert noise by up to 95%.Enrich with Context
Data is enriched with CMDB, topology, and historical data to provide deep context for investigations.Surface Root Cause and Impact
Change correlation and ML analytics identify probable causes, impacted services, and teams responsible.Automate Response and Resolution
Incidents can be auto-assigned, escalated, or routed to tools like ServiceNow and PagerDuty to trigger actions.
Use Cases
IT Operations (ITOps)
Correlate alerts across infrastructure and applications to improve uptime and incident response.
Site Reliability Engineering (SRE)
Reduce MTTR, perform root cause analysis, and automate remediation workflows for distributed systems.
Network Operations (NetOps)
Improve observability of network-related incidents with topology-aware correlation and alert routing.
DevOps and Change Management
Link incidents to deployment and infrastructure changes to reduce post-release failures and rollbacks.
Cloud & Hybrid Infrastructure Management
Unify monitoring tools and logs across AWS, Azure, GCP, and on-prem infrastructure for end-to-end visibility.
Pricing
BigPanda does not publish standard pricing on its website, as it offers custom pricing based on enterprise size, infrastructure complexity, and feature requirements.
Factors affecting pricing include:
Number of monitored nodes or data sources
Integration scope (e.g., with observability tools and ITSM platforms)
Volume of events and alert frequency
Required support level (standard vs. enterprise)
Advanced features like RCA or Change Intelligence
To receive a quote, organizations can request a tailored demo at bigpanda.io/request-demo.
Strengths
Massive Noise Reduction: Reduces alert fatigue by correlating and enriching events into high-quality incidents.
Rapid Incident Resolution: AI-driven RCA and automation help cut MTTR significantly.
Vendor-Agnostic Integrations: Works seamlessly with a wide range of monitoring, logging, and ITSM tools.
Enterprise Scalability: Designed to handle billions of alerts per month across global enterprises.
Intelligent Change Awareness: Unique ability to link incidents to change events, a common root cause in modern IT environments.
Drawbacks
Enterprise Focus: Not priced or optimized for SMBs or solo developers.
Complex Initial Setup: Requires integration with multiple systems and configuration of event sources.
Learning Curve: Teams need onboarding to make full use of automation and correlation rules.
Opaque Pricing: No self-service or public tier information is available.
Comparison with Other Tools
BigPanda vs. PagerDuty
PagerDuty focuses on incident alerting and on-call scheduling. BigPanda adds upstream intelligence with event correlation and root cause analysis.
BigPanda vs. Splunk ITSI
Splunk ITSI is log- and metrics-centric. BigPanda sits above observability tools to correlate multi-source events and automate incident response.
BigPanda vs. ServiceNow ITOM
ServiceNow ITOM offers IT operations features but lacks BigPanda’s advanced AI correlation and open ecosystem for multi-tool environments.
Customer Reviews and Testimonials
“BigPanda has completely changed the way we handle incidents—our noise level is down 90%, and MTTR has improved drastically.”
– VP of Infrastructure, Global E-commerce Platform
“We now have a single source of truth for incident response. BigPanda pulls together all the data we need, when we need it.”
– Lead SRE, Enterprise SaaS Company
“The change intelligence is a game-changer. We can see instantly which code or infra change caused the outage.”
– IT Operations Manager, Financial Services Firm
Conclusion
BigPanda is a powerful AI-based platform that helps enterprises modernize and automate their incident management workflows. With intelligent event correlation, real-time enrichment, root cause analysis, and deep integrations, BigPanda makes it easier for IT teams to stay ahead of outages and improve service reliability.
For organizations with complex, hybrid environments and a growing volume of alerts, BigPanda offers a proven way to transform IT operations from reactive to proactive.
