BetterCloud is a comprehensive SaaS management platform designed to give IT teams full visibility, control, and automation over their software-as-a-service applications. As businesses increasingly adopt multiple cloud tools to support their operations, managing user access, securing data, and ensuring operational consistency becomes more complex.
BetterCloud helps tackle this complexity by providing a centralized solution to manage users, configure apps, automate workflows, and enforce security policies across all SaaS tools. It bridges the gap between IT operations and security by streamlining routine processes, eliminating manual work, and reducing the risk of human error.
With BetterCloud, organizations can automate onboarding and offboarding, monitor usage activity, protect sensitive data, and enforce least-privilege access—all from a single platform. It’s especially valuable for organizations scaling their SaaS ecosystems, helping them stay compliant and efficient without sacrificing control.
Features
SaaS Discovery and Visibility
BetterCloud provides real-time insight into all the SaaS applications in use across your organization. It identifies shadow IT, tracks adoption trends, and helps ensure compliance with internal policies.
Automated Workflows
You can automate repetitive IT tasks like user onboarding, offboarding, role changes, and license assignments. Workflows are customizable and can include multi-step triggers and actions across various applications.
Data Protection and Security Policies
The platform enforces security policies like least privilege access, monitors sensitive data exposure, and alerts IT teams about risky behaviors. It also enables data loss prevention through automated responses.
User Lifecycle Management
BetterCloud makes it easy to manage user access and permissions throughout the employee lifecycle. Whether someone is joining, changing departments, or leaving, the platform ensures access is granted or revoked automatically.
Policy Enforcement
Custom rules can be created to maintain security and compliance across SaaS applications. These rules can trigger alerts or actions when violations occur, such as sharing sensitive files outside the organization.
No-Code Workflow Builder
Even non-technical IT admins can use the intuitive interface to build automation using drag-and-drop functionality, reducing dependency on scripting or engineering teams.
Pre-Built Integrations
BetterCloud supports more than 70 pre-built integrations with leading SaaS applications like Google Workspace, Microsoft 365, Slack, Dropbox, Okta, and Zoom, among others.
Audit and Reporting
Detailed logs and reporting tools help organizations stay compliant with industry standards and internal audits. You can track user actions, policy violations, and automation outcomes.
How It Works
BetterCloud operates by integrating with your organization’s SaaS applications via APIs. Once connected, it begins gathering metadata and activity logs from these tools. This data powers insights, policy enforcement, and automated workflows.
Administrators use a centralized dashboard to configure rules, manage users, and monitor real-time activity. When a trigger event occurs—such as a new employee being added to your directory—BetterCloud executes the corresponding workflow, such as assigning licenses, configuring permissions, or sending welcome emails.
Similarly, when a user leaves, BetterCloud can automate the deprovisioning process to revoke access, transfer files, and ensure no sensitive data is left unprotected. This automation reduces risk and saves IT teams significant time.
Use Cases
Employee Onboarding and Offboarding
BetterCloud automates the full onboarding process, including app access setup, license allocation, and team communications. When employees leave, it ensures timely and complete offboarding, reducing the risk of data leaks.
Shadow IT Detection
The platform can detect unauthorized SaaS tools being used by employees, helping IT maintain control over the software environment and avoid security vulnerabilities.
License Optimization
IT teams can use BetterCloud to track license usage, identify underused applications, and reallocate or eliminate unnecessary licenses to save on software costs.
Data Loss Prevention
Through automated policies and monitoring, BetterCloud helps protect sensitive company data from accidental or malicious sharing.
Security Incident Response
BetterCloud can trigger workflows in response to risky behavior, such as downloading sensitive files to personal devices, and take corrective actions automatically.
Pricing
BetterCloud offers flexible pricing based on the number of users and features required. As of now, pricing is not publicly listed in detail, but here’s a general breakdown of what’s available:
Essentials
Basic SaaS management and automation features. Ideal for smaller teams looking to automate user management.
Professional
Includes more integrations, advanced workflow capabilities, and expanded security controls.
Enterprise
Designed for large organizations with complex SaaS ecosystems. Offers the full range of features, including priority support and custom integrations.
For exact pricing, businesses must request a quote through the BetterCloud website. They also offer a demo to explore the product in detail before committing.
Strengths
Centralized SaaS Control
BetterCloud eliminates the need to manage each app individually, saving time and improving consistency.
Powerful Automation
Its workflow engine is highly customizable and can automate even complex multi-step IT processes.
Strong Security and Compliance
With its built-in data protection tools, BetterCloud helps organizations meet security standards and reduce data exposure risks.
User-Friendly Interface
Even non-technical staff can build and manage workflows using the no-code builder.
Large Integration Ecosystem
Support for many popular SaaS platforms ensures wide coverage for most companies’ needs.
Drawbacks
Pricing Transparency
BetterCloud doesn’t publicly list its pricing, which may be a barrier for businesses comparing solutions.
Learning Curve
While powerful, setting up workflows and policies can be complex initially and may require training or support.
Limited Offline Support
As a cloud-based tool, BetterCloud needs stable internet access and isn’t suitable for managing offline or legacy systems.
Comparison with Other Tools
When compared to other SaaS management tools like Torii or Zylo, BetterCloud stands out for its deep automation and granular control. Torii is known for its user-friendly interface and license optimization, while Zylo is focused more on SaaS spend management and procurement.
BetterCloud, however, is a leader when it comes to operational automation and real-time policy enforcement. For IT teams looking to automate onboarding/offboarding, enforce compliance, and improve user lifecycle management, BetterCloud is often the go-to solution.
Customer Reviews and Testimonials
Many IT professionals appreciate BetterCloud for how much time it saves through automation. Reviews on sites like G2 and Capterra highlight its ease of use, reliable integrations, and effectiveness in improving IT efficiency. One IT admin noted that onboarding tasks that used to take over an hour are now completed in minutes with automated workflows.
Others mention the platform’s value in improving SaaS security and governance. While some users cite a learning curve, most agree that the investment in setup pays off quickly once automation is running smoothly.
Common praise includes its ability to identify risky user behavior, ensure compliance, and handle user access changes without manual effort.
Conclusion
BetterCloud offers a smart and reliable way for IT teams to manage growing SaaS environments. Its strengths in automation, user lifecycle management, and data security make it an essential tool for modern, cloud-first businesses.
By reducing manual tasks, improving compliance, and giving IT full visibility over their SaaS landscape, BetterCloud helps organizations operate with greater confidence and efficiency. For companies looking to tighten control over their SaaS stack while easing the burden on IT, BetterCloud is a top-tier choice worth exploring.
